Integration
Connect Intercom to Hybrid Analysis
When something happens in Intercom, your agent does the next thing in Hybrid Analysis. Describe it and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Intercom and Hybrid Analysis to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Intercom can start in Hybrid Analysis
When New company in Intercom
then Scan file in Hybrid Analysis
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Intercom and Hybrid Analysis
Triggers and actions 4 triggers · 40 actions
- New company
Fires when a new company is created.
- New conversation
Polls for conversations, most recently updated first. Fires for each new conversation.
- New or updated contact
Polls for contacts, most recently updated first. Fires for each new or updated contact.
- New ticket
Fires when a new ticket is created.
- Add company
Create (or upsert) a company in Intercom.
- Add note to contact
Adds a note to the specified contact as the specified admin.
- Add note to conversation
Adds an internal note to the specified conversation as an admin.
- Add tag to contact
Attaches a tag to the specified contact.
- Add ticket
Create a support ticket.
- Assign conversation
Assigns the conversation to an admin or team.
- Close conversation
Closes the specified conversation.
- Create contact
Creates a new contact (role user or lead) in Intercom.
- Create message
Creates an admin-initiated email or in-app message to a contact.
- Delete company
Delete a company by ID.
- Delete contact
Deletes a contact by ID.
- Find admin by email
Fetches an admin's details. Lists all admins; match by email.
- Find contact by email
Searches contacts by email and returns matches.
- Find tickets
Search tickets by criteria.
- Get company
Retrieve a company by ID.
- Get contact
Fetches a contact's details by ID.
- Get conversation
Fetches a conversation's details by ID.
- Get ticket
Retrieve a ticket by ID.
- List companies
List all companies.
- List segments
List all segments.
- List tags
Lists all tags for the workspace.
- Open conversation
Opens (marks open) the specified conversation.
- Remove tag from contact
Detaches a tag from the specified contact.
- Send conversation reply
Sends a reply to the specified conversation as an admin.
- Snooze conversation
Snoozes the specified conversation until the given unix timestamp.
- Start conversation
Starts a new conversation with the specified contact.
- Track event
Submit a data event for a contact.
- Update company
Update an existing company.
- Update contact
Updates an existing contact specified by ID.
- Update ticket
Update an existing ticket.
- Find reports by hash
Returns the SHA256 hashes and all sandbox detonation reports associated with the specified file hash (MD5, SHA1, SHA256 or SHA512).
- Get overview for hash
Returns the Hybrid Analysis overview (verdict, threat score, file names, scanner results, related reports) for a file's SHA256 hash.
- Get quick scan result
Retrieves the current result of a quick scan. Some scanners take time to finish; when finished is false, run this again later to get the final results.
- Get report state
Returns the processing state of a sandbox report submission.
- Get report summary
Returns the summary of a sandbox report (a submission's analysis), including verdict, threat score, hashes, signatures, MITRE ATT&CK mappings and extracted files.
- Get submission quota
Returns the submission quota and current usage for the connected API key, for both sandbox detonations and quick scans.
- Scan file
Submit a file to Hybrid Analysis for a quick scan by the selected scanners. Returns the quick scan id, the file's SHA256 and the scanner results so far; if finished is false, some scanners are still working.
- Search reports
Search Hybrid Analysis sandbox reports by any combination of filename, file type, verdict, tag, AV family, host, domain, date range and other attributes.
- Submit file for analysis
Submits a file to the Hybrid Analysis (Falcon Sandbox) for detonation in the chosen environment and returns the job id, submission id and SHA256.
- Submit URL for analysis
Submits a website URL, or the URL of a file, to the Hybrid Analysis sandbox for analysis and returns the job and submission identifiers.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Intercom and Hybrid Analysis, answered
What can start an automation from Intercom?
Any of Intercom's 4 triggers in the catalog, including New company, New conversation, New or updated contact and New ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Hybrid Analysis when something happens in Intercom?
Any of Hybrid Analysis's 10 actions, including Find reports by hash, Get overview for hash, Get quick scan result and Get report state. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Hybrid Analysis to Intercom?
Hybrid Analysis has no triggers in the catalog today, so automations start in Intercom. If you need the other direction, ask: your agent reads Hybrid Analysis's API documentation and adds it.
Do I have to build a connector for Intercom or Hybrid Analysis?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.