Integration
Connect Intercom to ChatBotKit
When something happens in Intercom, your agent does the next thing in ChatBotKit. Describe it in plain language and the automation is built, tested on every branch and kept running.
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What do you want Intercom and ChatBotKit to do together?
Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.
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Triggers and actions 8 triggers · 47 actions
Trigger
New companyFires when a new company is created. Poll GET /companies ordered by created_at.
- New conversation
Polls for conversations, most recently updated first. Fires for each new conversation.
- New lead
Instant trigger: fires when a new lead is created in Intercom (webhook). Stub ported from dev.apiant — not yet implemented.
- New note on conversation
Instant trigger: fires when a note is added to an Intercom conversation (webhook). Stub ported from dev.apiant — not yet implemented.
- New or updated contact
Polls for contacts, most recently updated first. Fires for each new or updated contact.
- New tag on a conversation
Instant trigger: fires when a tag is added to an Intercom conversation (webhook). Stub ported from dev.apiant — not yet implemented.
- New tag on a user
Instant trigger: fires when a tag is added to an Intercom user (webhook). Stub ported from dev.apiant — not yet implemented.
- New ticket
Fires when a new ticket is created. Poll GET /tickets/search or /tickets ordered by created_at.
- Add company
Create (or upsert) a company in Intercom. POST /companies.
- Add note to contact
Adds a note to the specified contact as the specified admin.
- Add note to conversation
Adds an internal note to the specified conversation as an admin.
- Add tag to contact
Attaches a tag to the specified contact.
- Add ticket
Create a support ticket. POST /tickets.
- Assign conversation
Assigns the conversation to an admin or team.
- Close conversation
Closes the specified conversation.
- Create contact
Creates a new contact (role user or lead) in Intercom.
- Create message
Creates an admin-initiated email or in-app message to a contact.
- Delete company
Delete a company by ID. DELETE /companies/{company_id}.
- Delete contact
Deletes a contact by ID.
- Find admin by email
Fetches an admin's details. Lists all admins; match by email.
- Find contact by email
Searches contacts by email and returns matches.
- Find tickets
Search tickets by criteria. POST /tickets/search.
- Get company
Retrieve a company by ID. GET /companies/{company_id}.
- Get contact
Fetches a contact's details by ID.
- Get conversation
Fetches a conversation's details by ID.
- Get ticket
Retrieve a ticket by ID. GET /tickets/{ticket_id}.
- List companies
List all companies. GET /companies.
- List segments
List all segments. GET /segments.
- List tags
Lists all tags for the workspace.
- Open conversation
Opens (marks open) the specified conversation.
- Remove tag from contact
Detaches a tag from the specified contact.
- Send conversation reply
Sends a reply to the specified conversation as an admin.
- Snooze conversation
Snoozes the specified conversation until the given unix timestamp.
- Start conversation
Starts a new conversation with the specified contact.
- Track event
Submit a data event for a contact. POST /events.
- Update company
Update an existing company. PUT /companies/{company_id}.
- Update contact
Updates an existing contact specified by ID.
- Update ticket
Update an existing ticket. PUT /tickets/{ticket_id}.
Action
Create RecordCreates a new record.
- Delete Bot
Deletes a bot by id. POST /v1/bot/delete.
- Delete Contact
Deletes a contact by id. POST /v1/contact/delete.
- Delete Conversation
Deletes a conversation by id. POST /v1/conversation/delete.
- Delete Dataset
Deletes a dataset by id. POST /v1/dataset/delete.
- Get Bot
Fetches a single bot by id. POST /v1/bot/fetch.
- Get Contact
Fetches a single contact by id. POST /v1/contact/fetch.
- Get Conversation
Fetches a single conversation by id, including its messages. POST /v1/conversation/fetch.
- Get Dataset
Fetches a single dataset by id. POST /v1/dataset/fetch.
- List Bots
Returns all bots on the account. POST /v1/bot/list (cursor pagination).
- List Contacts
Returns all contacts, cursor-paginated. POST /v1/contact/list.
- List Conversations
Returns all conversations, cursor-paginated. POST /v1/conversation/list.
- List Datasets
Returns all datasets, cursor-paginated. POST /v1/dataset/list.
- List Skillsets
Returns all skillsets, cursor-paginated. POST /v1/skillset/list.
- Update Bot
Updates an existing bot's fields. POST /v1/bot/update.
- Update Contact
Updates an existing contact's fields. POST /v1/contact/update.
- Update Conversation
Updates a conversation's metadata (e.g. name). POST /v1/conversation/update.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
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