Integration

Connect Intercom to Carbon Intensity

When something happens in Intercom, your agent does the next thing in Carbon Intensity. Describe it in plain language and the automation is built, tested on every branch and kept running.

Intercom8 triggersIntercom30 actionsCarbon Intensity13 actions

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What do you want Intercom and Carbon Intensity to do together?

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Everything your agent can do with Intercom and Carbon Intensity

Triggers and actions 8 triggers · 43 actions

Trigger
New company
Fires when a new company is created. Poll GET /companies ordered by created_at.
Trigger
New conversation
Polls for conversations, most recently updated first. Fires for each new conversation.
Trigger
New lead
Instant trigger: fires when a new lead is created in Intercom (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New note on conversation
Instant trigger: fires when a note is added to an Intercom conversation (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New or updated contact
Polls for contacts, most recently updated first. Fires for each new or updated contact.
Trigger
New tag on a conversation
Instant trigger: fires when a tag is added to an Intercom conversation (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New tag on a user
Instant trigger: fires when a tag is added to an Intercom user (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New ticket
Fires when a new ticket is created. Poll GET /tickets/search or /tickets ordered by created_at.
Action
Add company
Create (or upsert) a company in Intercom. POST /companies.
Action
Add note to contact
Adds a note to the specified contact as the specified admin.
Action
Add note to conversation
Adds an internal note to the specified conversation as an admin.
Action
Add tag to contact
Attaches a tag to the specified contact.
Action
Add ticket
Create a support ticket. POST /tickets.
Action
Assign conversation
Assigns the conversation to an admin or team.
Action
Close conversation
Closes the specified conversation.
Action
Create contact
Creates a new contact (role user or lead) in Intercom.
Action
Create message
Creates an admin-initiated email or in-app message to a contact.
Action
Delete company
Delete a company by ID. DELETE /companies/{company_id}.
Action
Delete contact
Deletes a contact by ID.
Action
Find admin by email
Fetches an admin's details. Lists all admins; match by email.
Action
Find contact by email
Searches contacts by email and returns matches.
Action
Find tickets
Search tickets by criteria. POST /tickets/search.
Action
Get company
Retrieve a company by ID. GET /companies/{company_id}.
Action
Get contact
Fetches a contact's details by ID.
Action
Get conversation
Fetches a conversation's details by ID.
Action
Get ticket
Retrieve a ticket by ID. GET /tickets/{ticket_id}.
Action
List companies
List all companies. GET /companies.
Action
List segments
List all segments. GET /segments.
Action
List tags
Lists all tags for the workspace.
Action
Open conversation
Opens (marks open) the specified conversation.
Action
Remove tag from contact
Detaches a tag from the specified contact.
Action
Send conversation reply
Sends a reply to the specified conversation as an admin.
Action
Snooze conversation
Snoozes the specified conversation until the given unix timestamp.
Action
Start conversation
Starts a new conversation with the specified contact.
Action
Track event
Submit a data event for a contact. POST /events.
Action
Update company
Update an existing company. PUT /companies/{company_id}.
Action
Update contact
Updates an existing contact specified by ID.
Action
Update ticket
Update an existing ticket. PUT /tickets/{ticket_id}.
Action
Get carbon intensity factors
Get the carbon intensity emission factors used for each generation fuel type.
Action
Get national carbon intensity
Get the current and next half-hourly carbon intensity forecast and actual values for Great Britain.
Action
Get national carbon intensity between two times
Get the national carbon intensity values for every settlement period between two given date/times.
Action
Get national carbon intensity by date
Get the half-hourly national carbon intensity values for every settlement period on a given date.
Action
Get national carbon intensity by date and period
Get the national carbon intensity value for a specific settlement period on a given date.
Action
Get national carbon intensity from a time
Get the national carbon intensity reading for the half-hour settlement period containing a given date/time.
Action
Get national carbon intensity statistics
Get the average, max, min and index carbon intensity statistics between two given date/times, optionally in fixed time blocks.
Action
Get national generation mix
Get the current national electricity generation mix by fuel type as a percentage.
Action
Get national generation mix between two times
Get the national electricity generation mix by fuel type for a given date/time range.
Action
Get regional carbon intensity
Get the current carbon intensity for GB regions, England, Scotland, and Wales.
Action
Get regional carbon intensity between two times
Get the regional carbon intensity forecast for every GB region between two given date/times.
Action
Get regional carbon intensity by postcode
Get the current and forecast carbon intensity for the region containing a given GB postcode.
Action
Get regional carbon intensity by region ID
Get the current and forecast carbon intensity for a specific GB DNO region by its region ID.

Each app on its own

The other way round: Carbon Intensity to Intercom