Integration
Connect Insighto.ai and Zendesk
When New Contact fires in Insighto.ai, your agent runs Add Comment to Ticket in Zendesk, or New Messaging Conversation in Zendesk to Create Contact in Insighto.ai. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Insighto.ai and Zendesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Insighto.ai and Zendesk can do together
From Insighto.ai to Zendesk
When New Contact in Insighto.ai
then Add Comment to Ticket in Zendesk
From Zendesk to Insighto.ai
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Insighto.ai and Zendesk
Triggers and actions 4 triggers · 30 actions
- New Contact
Triggers when a new contact is created.
- Add assistant
/api/v1/assistant - create an assistant.
- Add data source
/api/v1/datasource - create a data source.
- Add Text Blob Into Data Source
Adds a text blob into an existing Data Source.
- Create Contact
Creates a Contact in the system.
- Delete contact
/api/v1/contact/{contact_id} - delete a contact.
- Get contact
/api/v1/contact/{contact_id} - retrieve a contact by id.
- Get data source
Retrieve a single data source by its id.
- List assistants
/api/v1/assistant - list assistants.
- List contacts
Lists contacts in the Insighto.ai account.
- List data source files
List the files/text blobs in a data source.
- Update assistant
/api/v1/assistant/{assistant_id} - update an assistant.
- Update contact
/api/v1/contact/{contact_id} - update a contact.
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Insighto.ai and Zendesk, answered
What can start an automation from Insighto.ai?
Any of Insighto.ai's 1 trigger in the catalog, including New Contact. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zendesk when something happens in Insighto.ai?
Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zendesk to Insighto.ai?
Yes. When something happens in Zendesk, your agent can act in Insighto.ai too. This page covers both directions: Zendesk's triggers and Insighto.ai's actions are listed here as well.
Do I have to build a connector for Insighto.ai or Zendesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.