Integration
Connect Inistate and LiveAgent
When Changed Information fires in Inistate, your agent runs Add customer group in LiveAgent, or New conversation in LiveAgent to Create Entry in Inistate. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Inistate and LiveAgent to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Inistate and LiveAgent can do together
From Inistate to LiveAgent
When Changed Information in Inistate
then Add customer group in LiveAgent
From LiveAgent to Inistate
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Inistate and LiveAgent
Triggers and actions 9 triggers · 16 actions
- Activity Performed
Triggers when an activity is performed on an entry in the chosen module, detected as a change to the entry's last-updated time.
- Changed Information
Triggers when an entry's information in an Inistate module is changed.
- Changed State
Triggers when an entry in the selected Inistate module moves to a different workflow state.
- Information Due
Triggers when an entry in the chosen module reaches its due date.
- New Entry
Triggers when a new entry is created in the selected Inistate module.
- Updated Entry
Triggers when an entry in the selected module is created or changed.
- Create Entry
Creates a new entry in an Inistate module with the field values you supply.
- Delete Entry
Deletes an entry from an Inistate module.
- Duplicate Entry
Creates a copy of an existing entry in an Inistate module.
- Edit Entry
Edits an existing entry in an Inistate module, updating the field values you supply.
- Get Activity Form
Returns the fields an Inistate activity asks for (such as the create form, or the Reject form on an entry), with each field's id, name, type and options.
- List Entries
Returns entries from an Inistate module, optionally narrowed to one of the module's listings.
- List Modules
Returns the modules (record types such as Leave Request or Expense Claim) set up in an Inistate workspace.
- List Workspaces
Returns the Inistate workspaces the connected user belongs to, with each workspace's id and name.
- Perform Activity
Runs an activity (such as Submit, Approve or Reject) on an existing Inistate entry, moving it through its workflow.
- New conversation
Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.
- New Customer
Triggers when a new customer (contact) is added in LiveAgent.
- New Customer (Experimental)
Triggers when a new customer (contact) is added in LiveAgent.
- Add customer group
Creates a new customer group in LiveAgent with a name and optional text and background colors.
- Add tag
Creates a new tag in LiveAgent that can be assigned to conversations.
- Get conversation
Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.
- List conversation messages
Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.
- List conversations
Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.
- List customer groups
Returns every customer group defined in the LiveAgent account, with each group's id and name.
- List tags
Returns every tag defined in the LiveAgent account, with each tag's id and name.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Inistate and LiveAgent, answered
What can start an automation from Inistate?
Any of Inistate's 6 triggers in the catalog, including Changed Information, Changed State, New Entry and Updated Entry. Describe the moment in plain language and your agent picks the right one.
What can your agent do in LiveAgent when something happens in Inistate?
Any of LiveAgent's 7 actions, including Add customer group, Add tag, Get conversation and List conversation messages. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from LiveAgent to Inistate?
Yes. When something happens in LiveAgent, your agent can act in Inistate too. This page covers both directions: LiveAgent's triggers and Inistate's actions are listed here as well.
Do I have to build a connector for Inistate or LiveAgent?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Inistate and LiveAgent without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.