Connect incident.io and Sendcloud

Both apps 33incident.io 13Sendcloud 20

• Trigger
  New Incident

  Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode.

• Action
  Add follow-up

  Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels.

• Action
  Add incident update

  Shares an update on an incident: a message, a move to a new status, a new severity, or any combination.

• Action
  Create Incident

  Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields.

• Action
  Find Users On-Call

  Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied.

• Action
  Get incident

  Returns a single incident, including its status, severity, role assignments, timestamps and custom field values.

• Action
  Get Schedule

  Returns a single on-call schedule, including its rotations, time zone and current shifts.

• Action
  List actions

  Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date.

• Action
  List incidents

  Returns incidents in your incident.io account, optionally filtered by status, severity, type, mode and created/updated dates.

• Action
  List schedules

  Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift.

• Action
  List severities

  Returns every incident severity configured for your incident.io organisation.

• Action
  List users

  Returns the users in your incident.io account, optionally filtered by email address or Slack user ID.

• Action
  Update incident

  Edits an existing incident's name, summary, severity, status, call link, Slack channel name, custom fields, role assignments or timestamps. Only the values you provide are changed.

• Trigger
  New Order

  Triggers when a new order is imported into Sendcloud.

• Trigger
  New Shipment

  Triggers when a new shipment is created in Sendcloud.

• Action
  Add order

  Creates an order in a Sendcloud API integration, or updates it when an order with the same order ID already exists in that integration.

• Action
  Add shipment

  Creates a shipment and announces it to the carrier, returning the shipment with its parcels, tracking numbers and label.

• Action
  Cancel Return

  Requests cancellation of a return.

• Action
  Cancel Shipment

  Cancels a shipment so its labels are no longer used.

• Action
  Delete Order

  Deletes an order from Sendcloud.

• Action
  Get Brand

  Returns one brand from your Sendcloud account by its ID.

• Action
  Get Order

  Returns one Sendcloud order by its ID.

• Action
  Get Parcel Tracking

  Returns tracking details and events for a parcel by tracking number.

• Action
  Get Return

  Returns one return by its ID.

• Action
  Get Sender Address

  Returns one sender address by its ID.

• Action
  Get Shipment

  Returns one shipment and its parcels by shipment ID.

• Action
  List Brands

  Returns the brands configured in your Sendcloud account.

• Action
  List Orders

  Returns orders imported into Sendcloud, optionally filtered by order number or status.

• Action
  List Parcel Statuses

  Returns every parcel status Sendcloud uses.

• Action
  List Returns

  Returns the returns created within a date range.

• Action
  List Sender Addresses

  Returns the sender addresses configured in your Sendcloud account.

• Action
  List Shipments

  Returns shipments, optionally filtered by order number or tracking number.

• Action
  Update order

  Partially updates an existing Sendcloud order, such as its status, tags, items, addresses or payment details. Only the fields you fill in are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.