Connect incident.io and ProAbono

Both apps 25incident.io 11ProAbono 14

• Trigger
  New Incident

  Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode.

• Action
  Add follow-up

  Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels.

• Action
  Add incident update

  Shares an update on an incident: a message, a move to a new status, a new severity, or any combination.

• Action
  Create Incident

  Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields.

• Action
  Find Users On-Call

  Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied.

• Action
  Get incident

  Returns a single incident, including its status, severity, role assignments, timestamps and custom field values.

• Action
  Get Schedule

  Returns a single on-call schedule, including its rotations, time zone and current shifts.

• Action
  List actions

  Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date.

• Action
  List schedules

  Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift.

• Action
  List severities

  Returns every incident severity configured for your incident.io organisation.

• Action
  List users

  Returns the users in your incident.io account, optionally filtered by email address or Slack user ID.

• Trigger
  Event(s) Related to a Customer

  Triggers when a customer is created or updated in ProAbono (name, email, status, language or other customer details change).

• Action
  Anonymize a Customer

  Anonymizes a customer in ProAbono, clearing their personal details such as name and email. Returns the anonymized customer.

• Action
  Bill a Customer

  Invoices a customer's current balance right away instead of waiting for the next billing cycle, optionally adding a note to the invoice.

• Action
  Create a Line in the Customer Balance

  Adds a one-time debit or credit line to a customer's balance in ProAbono. The line is invoiced with the customer's next billing.

• Action
  Create or Update a Customer

  Creates a customer in ProAbono, or updates the existing customer that has the same customer reference. Returns the customer record with its customer-portal links.

• Action
  Get invoice

  Returns a single ProAbono invoice by its ID, including its number, state, amounts, customer and links to view or pay it.

• Action
  List customers

  Returns the customers in your ProAbono account, optionally only those in one segment or those with an active subscription that includes a given feature.

• Action
  Retrieve a Customer

  Returns a customer by your own customer reference, including their status, segment, metadata and customer portal links.

• Action
  Retrieve Billing Address of a Customer

  Returns the billing address of a customer, looked up by your own customer reference.

• Action
  Retrieve Full Invoice (PDF)

  Returns a full invoice by its ID, including its amounts, status and a link to download the invoice PDF.

• Action
  Retrieve Payment Settings of a Customer

  Returns a customer's payment settings: payment type, billing mode, grey-list status, invoice note and next billing date.

• Action
  Suspend a Customer

  Suspends a customer so they can no longer access the customer portal, download invoices, use their payment method or receive emails. Returns the updated customer.

• Action
  Update Billing Address of a Customer

  Sets or updates the billing address of a ProAbono customer, and returns the saved address.

• Action
  Update Payment Settings of a Customer

  Updates a customer's payment settings in ProAbono, such as a manual payment method, billing mode, next billing date or the note shown on their invoices, and returns the saved settings.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.