Connect Humanity to SupportBee

Both apps 34Humanity 22SupportBee 12

• Trigger
  Approved Leave Requests

  Triggers when a leave request is approved or an approved leave request changes.

• Trigger
  New/Updated Employees

  Triggers when an employee is added or an existing employee is updated.

• Trigger
  New/Updated Time Entries

  Triggers when a time entry is created or updated in the last day.

• Trigger
  Published Shifts

  Triggers when a shift in the next 30 days is published or a published shift changes.

• Trigger
  Published Shifts by Employee

  Triggers when a published shift in the next 30 days that has employees assigned is created or changes.

• Action
  Assign Leave Type to Employee

  Enables a leave type for an employee, optionally setting how many days they are entitled to.

• Action
  Assign Positions to Employee

  Assigns positions to an employee, and optionally removes positions from them.

• Action
  Assign Skills to Employee

  Assigns a skill to an employee in Humanity, optionally with an expiration date and reminder.

• Action
  Create Shift

  Creates a new shift in a Humanity schedule (position), optionally assigning an employee to it.

• Action
  Create/Update Employee

  Creates a new employee, or updates an existing employee when their ID is given.

• Action
  Create/Update Location

  Creates a new location, or updates an existing location when its ID is given.

• Action
  Create/Update Position

  Creates a new position, or updates an existing position when its ID is given.

• Action
  Create/Update Skill

  Creates a new skill, or renames an existing skill when its ID is given.

• Action
  Create/Update Time Entry

  Creates a new time entry (timeclock record), or updates an existing one when its ID is given.

• Action
  Delete shift

  Deletes a shift from the Humanity schedule, optionally including the rest of its repeating series.

• Action
  Find Employee

  Finds a employee by its Humanity ID and returns its details.

• Action
  Find leave requests

  Returns leave requests in a date range, optionally filtered by status and employee.

• Action
  Find locations

  Finds locations and remote sites in Humanity, optionally by name, ID, type or last update time.

• Action
  Find Position

  Finds a position by its Humanity ID and returns its details.

• Action
  Find shifts

  Returns the shifts scheduled within a date range, optionally narrowed to specific employees, positions, locations or skills.

• Action
  Find timeclocks

  Returns timeclock records, optionally filtered by date range, employee, position, status or last update.

• Action
  Update shift

  Updates an existing shift's times, position, title, notes, location or staffing needs.

• Action
  Add comment

  Adds a private (agent-only) comment to a SupportBee ticket.

• Action
  Add reply

  Posts a reply to a SupportBee ticket. Admin users can reply on behalf of another agent.

• Action
  Archive ticket

  Archives an unarchived SupportBee ticket.

• Action
  Create Ticket

  Creates a New Ticket in your SupportBee account.

• Action
  Delete ticket

  Permanently deletes a trashed SupportBee ticket. Only admins can delete tickets, and the ticket must be in the trash first.

• Action
  Find tickets by query

  Returns up to 15 tickets, most recent activity first, that match the search keywords.

• Action
  Get ticket

  Retrieves a single SupportBee ticket by its id.

• Action
  List comments

  Lists all the comments on a SupportBee ticket.

• Action
  List replies

  Lists all replies on a SupportBee ticket.

• Action
  List tickets

  Returns the tickets in your SupportBee desk, most recently active first, optionally narrowed by status, assignee, label, requester or activity date.

• Action
  Trash ticket

  Moves a ticket to the trash. A trashed ticket can then be deleted permanently with Delete ticket.

• Action
  Update ticket assignment

  Assigns a SupportBee ticket to an agent. If the ticket is already assigned to a team, the agent must be a member of that team.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.