Integration
Connect HelpCrunch and Twist
When Chat Assignee Updated fires in HelpCrunch, your agent runs Post Message in Twist, or New Comment Posted in Thread in Twist to Add Customer Event in HelpCrunch. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpCrunch and Twist to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpCrunch and Twist can do together
From HelpCrunch to Twist
When Chat Assignee Updated in HelpCrunch
then Post Message in Twist
From Twist to HelpCrunch
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpCrunch and Twist
Triggers and actions 11 triggers · 36 actions
- Chat Assignee Updated
Triggers when a HelpCrunch chat is assigned to a different agent.
- Chat Closed
Triggers when a HelpCrunch chat is closed.
- Chat Status Updated
Triggers when a HelpCrunch chat's status changes.
- Customer Email Updated
Triggers when a HelpCrunch customer's email changes.
- Customer Tags Updated
Triggers when a HelpCrunch customer's tags change.
- Customer Unsubscribed
Triggers when a HelpCrunch customer unsubscribes.
- New Chat Created
Triggers when a new chat is created in HelpCrunch.
- New Customer Created
Triggers when a new customer is created in HelpCrunch.
- Add Customer Event
Records a custom event against a HelpCrunch customer.
- Assign Chat
Assigns a HelpCrunch chat to an agent.
- Create Chat
Creates a HelpCrunch chat with a customer.
- Delete Customer
Deletes a HelpCrunch customer.
- Find Chats
Finds HelpCrunch chats whose field matches a value, such as the customer email or status.
- Find Customer
Finds HelpCrunch customers whose field matches a value, such as by email.
- Get Chat
Returns one HelpCrunch chat by ID.
- Get Customer
Returns one HelpCrunch customer by ID.
- Get Organization
Returns the HelpCrunch organization and whether the team is online.
- List Agents
Returns the agents in the HelpCrunch account.
- List Applications
Returns the HelpCrunch applications (website widget, mobile apps and messenger channels).
- List Chat Messages
Returns the messages of a HelpCrunch chat, newest first.
- List Departments
Returns the HelpCrunch departments and their agents.
- Send Message
Posts a message or private note into a HelpCrunch chat.
- Snooze Chat
Snoozes a HelpCrunch chat until a time.
- Tag Customer
Adds tags to a HelpCrunch customer; unknown tags are created.
- Untag Customer
Removes tags from a HelpCrunch customer.
- Update Chat Department
Moves a HelpCrunch chat to a department.
- Update Chat Status
Changes a HelpCrunch chat's status, such as closing it.
- New Comment Posted in Thread
Triggers when a new comment is added in a thread.
- New Message Posted in Conversation
Triggers when a new message is added anywhere inside a conversation.
- New Thread Added to Channel
Triggers when a new thread is added to a channel.
- Add channel
Create a new channel in a workspace.
- Delete comment
Deletes a comment from a Twist thread.
- Delete thread
Remove a thread.
- Find Comment by Id
Gets a single Twist comment by its ID.
- Find Thread
Returns the threads in a channel whose title contains the specified text (case-insensitive), plus the first match.
- Find Thread by Id
Returns the Twist thread with the specified ID.
- Find User by Id
Finds a user by matching against their id.
- List channels
Return all channels in a workspace.
- List comments
Lists the comments in a Twist thread, newest first by default.
- List threads
Lists threads in a Twist channel, newest-updated first by default, with optional filters.
- List users
Lists all users in a Twist workspace.
- List workspaces
Gets all the workspaces (teams) the connected user belongs to.
- Post Comment
Post a comment to a thread you choose.
- Post Message
Posts a new message to an existing Twist conversation (direct message).
- Post Thread
Adds a new thread to a Twist channel.
- Update comment
Edit an existing comment's content.
- Update thread
Updates the title, content, attachments, action buttons or mentions of an existing Twist thread.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from HelpCrunch
HelpCrunch to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
HelpCrunch to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
HelpCrunch to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
HelpCrunch to MailchimpMailchimp marketing automation and email platform.
HelpCrunch to StripeStripe is a payment processing platform for online businesses.
HelpCrunch to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
More into Twist
Google Sheets to TwistGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to TwistGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to TwistGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
HelpCrunch and Twist, answered
What can start an automation from HelpCrunch?
Any of HelpCrunch's 8 triggers in the catalog, including Chat Assignee Updated, Chat Status Updated, Customer Email Updated and Customer Tags Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Twist when something happens in HelpCrunch?
Any of Twist's 17 actions, including Post Comment, Post Message, Post Thread and Update comment. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Twist to HelpCrunch?
Yes. When something happens in Twist, your agent can act in HelpCrunch too. This page covers both directions: Twist's triggers and HelpCrunch's actions are listed here as well.
Do I have to build a connector for HelpCrunch or Twist?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpCrunch and Twist without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.