Integration
Connect HelpCrunch and Ortto
When Chat Assignee Updated fires in HelpCrunch, your agent runs Create Record in Ortto, or Fields Updated in Ortto to Add Customer Event in HelpCrunch. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpCrunch and Ortto to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpCrunch and Ortto can do together
From HelpCrunch to Ortto
When Chat Assignee Updated in HelpCrunch
then Create Record in Ortto
From Ortto to HelpCrunch
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpCrunch and Ortto
Triggers and actions 12 triggers · 29 actions
- Chat Assignee Updated
Triggers when a HelpCrunch chat is assigned to a different agent.
- Chat Closed
Triggers when a HelpCrunch chat is closed.
- Chat Status Updated
Triggers when a HelpCrunch chat's status changes.
- Customer Email Updated
Triggers when a HelpCrunch customer's email changes.
- Customer Tags Updated
Triggers when a HelpCrunch customer's tags change.
- Customer Unsubscribed
Triggers when a HelpCrunch customer unsubscribes.
- New Chat Created
Triggers when a new chat is created in HelpCrunch.
- New Customer Created
Triggers when a new customer is created in HelpCrunch.
- Add Customer Event
Records a custom event against a HelpCrunch customer.
- Assign Chat
Assigns a HelpCrunch chat to an agent.
- Create Chat
Creates a HelpCrunch chat with a customer.
- Delete Customer
Deletes a HelpCrunch customer.
- Find Chats
Finds HelpCrunch chats whose field matches a value, such as the customer email or status.
- Find Customer
Finds HelpCrunch customers whose field matches a value, such as by email.
- Get Chat
Returns one HelpCrunch chat by ID.
- Get Customer
Returns one HelpCrunch customer by ID.
- Get Organization
Returns the HelpCrunch organization and whether the team is online.
- List Agents
Returns the agents in the HelpCrunch account.
- List Applications
Returns the HelpCrunch applications (website widget, mobile apps and messenger channels).
- List Chat Messages
Returns the messages of a HelpCrunch chat, newest first.
- List Departments
Returns the HelpCrunch departments and their agents.
- Send Message
Posts a message or private note into a HelpCrunch chat.
- Snooze Chat
Snoozes a HelpCrunch chat until a time.
- Tag Customer
Adds tags to a HelpCrunch customer; unknown tags are created.
- Untag Customer
Removes tags from a HelpCrunch customer.
- Update Chat Department
Moves a HelpCrunch chat to a department.
- Update Chat Status
Changes a HelpCrunch chat's status, such as closing it.
- Fields Updated
Triggers when the specified field(s) of a record have been updated in your Ortto account.
- New Activity Occurred
Triggers when a new Ortto activity occurs.
- New Record Created
Triggers when a new record (contact or organization) has been added to your Ortto account.
- Tag Added/Removed
Triggers when a tag has beed added to, or removed from, a record.
- Add Custom Field
Create a new custom field on the person or organization schema in Ortto.
- Create Record
Create a new record (person, organization), or update an existing record in your Ortto account.
- Delete Record
Archive, restore, or permanently delete a person or organization record in Ortto.
- Get Record
Fetches one or more people, or one or more accounts, by their Ortto ids, returning whichever fields you ask for.
- List Activities
Retrieve the activity feed for a given contact in Ortto.
- Opt Out From SMS
Opt out a person from all SMS communications.
- Search or Create Records
Search your Ortto data for a record based on the provided field or optionally create one if none is found.
- Tag/Untag Records
Adds or removes tags on a person or an account in Ortto, matching the record by email address or account name.
- Unsubscribe a Person
Unsubscribe a person from all emails.
- Update Audience Subscription
Subscribe or unsubscribe a person to/from an Ortto audience.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
HelpCrunch and Ortto, answered
What can start an automation from HelpCrunch?
Any of HelpCrunch's 8 triggers in the catalog, including Chat Assignee Updated, Chat Status Updated, Customer Email Updated and Customer Tags Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Ortto when something happens in HelpCrunch?
Any of Ortto's 10 actions, including Create Record, Update Audience Subscription, Add Custom Field and Get Record. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Ortto to HelpCrunch?
Yes. When something happens in Ortto, your agent can act in HelpCrunch too. This page covers both directions: Ortto's triggers and HelpCrunch's actions are listed here as well.
Do I have to build a connector for HelpCrunch or Ortto?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpCrunch and Ortto without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.