Integration
Connect HelpCrunch and OpsGenie
When Chat Assignee Updated fires in HelpCrunch, your agent runs Add note to alert in OpsGenie, or New alert in OpsGenie to Add Customer Event in HelpCrunch. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpCrunch and OpsGenie to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpCrunch and OpsGenie can do together
From HelpCrunch to OpsGenie
When Chat Assignee Updated in HelpCrunch
then Add note to alert in OpsGenie
From OpsGenie to HelpCrunch
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpCrunch and OpsGenie
Triggers and actions 9 triggers · 34 actions
- Chat Assignee Updated
Triggers when a HelpCrunch chat is assigned to a different agent.
- Chat Closed
Triggers when a HelpCrunch chat is closed.
- Chat Status Updated
Triggers when a HelpCrunch chat's status changes.
- Customer Email Updated
Triggers when a HelpCrunch customer's email changes.
- Customer Tags Updated
Triggers when a HelpCrunch customer's tags change.
- Customer Unsubscribed
Triggers when a HelpCrunch customer unsubscribes.
- New Chat Created
Triggers when a new chat is created in HelpCrunch.
- New Customer Created
Triggers when a new customer is created in HelpCrunch.
- Add Customer Event
Records a custom event against a HelpCrunch customer.
- Assign Chat
Assigns a HelpCrunch chat to an agent.
- Create Chat
Creates a HelpCrunch chat with a customer.
- Delete Customer
Deletes a HelpCrunch customer.
- Find Chats
Finds HelpCrunch chats whose field matches a value, such as the customer email or status.
- Find Customer
Finds HelpCrunch customers whose field matches a value, such as by email.
- Get Chat
Returns one HelpCrunch chat by ID.
- Get Customer
Returns one HelpCrunch customer by ID.
- Get Organization
Returns the HelpCrunch organization and whether the team is online.
- List Agents
Returns the agents in the HelpCrunch account.
- List Applications
Returns the HelpCrunch applications (website widget, mobile apps and messenger channels).
- List Chat Messages
Returns the messages of a HelpCrunch chat, newest first.
- List Departments
Returns the HelpCrunch departments and their agents.
- Send Message
Posts a message or private note into a HelpCrunch chat.
- Snooze Chat
Snoozes a HelpCrunch chat until a time.
- Tag Customer
Adds tags to a HelpCrunch customer; unknown tags are created.
- Untag Customer
Removes tags from a HelpCrunch customer.
- Update Chat Department
Moves a HelpCrunch chat to a department.
- Update Chat Status
Changes a HelpCrunch chat's status, such as closing it.
- New alert
Triggers when a new alert is created in OpsGenie, optionally limited to alerts matching a search query.
- Acknowledge alert
Acknowledges an OpsGenie alert, optionally adding a note. The request is processed asynchronously and returns a request id.
- Add incident
Creates a new incident on an OpsGenie service.
- Add note to alert
Adds a note to an existing OpsGenie alert. The note is processed asynchronously; the returned request id can be used to check its status.
- Assign alert
Assigns an OpsGenie alert to a user as its owner.
- Close alert
Closes an OpsGenie alert identified by its id, tiny id or alias. Closing is processed asynchronously and returns a request id.
- Close incident
Closes an OpsGenie incident, optionally adding a note.
- Create Alert
Creates a new alert in OpsGenie with a message, optional priority, responders, tags and custom details.
- Delete alert
Deletes an OpsGenie alert by its id, tiny id or alias. The deletion is processed asynchronously and returns a request id.
- Get alert
Returns a single OpsGenie alert, looked up by its id, tiny id or alias.
- Get incident
Returns an OpsGenie incident by its id or tiny id, including its message, status, priority, responders, tags and custom properties.
- List alerts
Returns alerts in your OpsGenie account, optionally filtered by a search query or a saved search, and sorted by the field you choose.
- List incidents
Returns incidents matching a search query, sorted as requested.
- List schedules
Returns all on-call schedules in the OpsGenie account, optionally with their rotations.
- List teams
Returns all teams in the OpsGenie account, with each team's id, name and description.
- List users
Returns the users in your Opsgenie account, optionally filtered by a search query and sorted.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
HelpCrunch and OpsGenie, answered
What can start an automation from HelpCrunch?
Any of HelpCrunch's 8 triggers in the catalog, including Chat Assignee Updated, Chat Status Updated, Customer Email Updated and Customer Tags Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in OpsGenie when something happens in HelpCrunch?
Any of OpsGenie's 15 actions, including Create Alert, Acknowledge alert, Add incident and Add note to alert. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from OpsGenie to HelpCrunch?
Yes. When something happens in OpsGenie, your agent can act in HelpCrunch too. This page covers both directions: OpsGenie's triggers and HelpCrunch's actions are listed here as well.
Do I have to build a connector for HelpCrunch or OpsGenie?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpCrunch and OpsGenie without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.