Integration
Connect HelpCrunch and ONLYOFFICE DocSpace
When Chat Assignee Updated fires in HelpCrunch, your agent runs Create File in ONLYOFFICE DocSpace, or File Created in ONLYOFFICE DocSpace to Add Customer Event in HelpCrunch. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpCrunch and ONLYOFFICE DocSpace to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpCrunch and ONLYOFFICE DocSpace can do together
From HelpCrunch to ONLYOFFICE DocSpace
When Chat Assignee Updated in HelpCrunch
then Create File in ONLYOFFICE DocSpace
From ONLYOFFICE DocSpace to HelpCrunch
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpCrunch and ONLYOFFICE DocSpace
Triggers and actions 16 triggers · 38 actions
- Chat Assignee Updated
Triggers when a HelpCrunch chat is assigned to a different agent.
- Chat Closed
Triggers when a HelpCrunch chat is closed.
- Chat Status Updated
Triggers when a HelpCrunch chat's status changes.
- Customer Email Updated
Triggers when a HelpCrunch customer's email changes.
- Customer Tags Updated
Triggers when a HelpCrunch customer's tags change.
- Customer Unsubscribed
Triggers when a HelpCrunch customer unsubscribes.
- New Chat Created
Triggers when a new chat is created in HelpCrunch.
- New Customer Created
Triggers when a new customer is created in HelpCrunch.
- Add Customer Event
Records a custom event against a HelpCrunch customer.
- Assign Chat
Assigns a HelpCrunch chat to an agent.
- Create Chat
Creates a HelpCrunch chat with a customer.
- Delete Customer
Deletes a HelpCrunch customer.
- Find Chats
Finds HelpCrunch chats whose field matches a value, such as the customer email or status.
- Find Customer
Finds HelpCrunch customers whose field matches a value, such as by email.
- Get Chat
Returns one HelpCrunch chat by ID.
- Get Customer
Returns one HelpCrunch customer by ID.
- Get Organization
Returns the HelpCrunch organization and whether the team is online.
- List Agents
Returns the agents in the HelpCrunch account.
- List Applications
Returns the HelpCrunch applications (website widget, mobile apps and messenger channels).
- List Chat Messages
Returns the messages of a HelpCrunch chat, newest first.
- List Departments
Returns the HelpCrunch departments and their agents.
- Send Message
Posts a message or private note into a HelpCrunch chat.
- Snooze Chat
Snoozes a HelpCrunch chat until a time.
- Tag Customer
Adds tags to a HelpCrunch customer; unknown tags are created.
- Untag Customer
Removes tags from a HelpCrunch customer.
- Update Chat Department
Moves a HelpCrunch chat to a department.
- Update Chat Status
Changes a HelpCrunch chat's status, such as closing it.
- File Created
Triggers when a new file is created in the selected DocSpace folder or room.
- File Created in My Documents
Triggers when a new file is created in your My documents section.
- Folder Created
Triggers when a new folder is created inside the selected folder or room.
- Folder Created in My Documents
Triggers when a new folder is created in your My Documents section.
- Room Archived
Triggers when a room is moved to the Archive section of your DocSpace.
- Room Created
Triggers when a new room is created in the DocSpace portal.
- User Added
Triggers when a new user is added to the DocSpace portal.
- User Joined
Triggers when a user joins the DocSpace portal by activating their account.
- Archive Room
Moves a DocSpace room to the Archive section.
- Create File
Creates a new document, spreadsheet or presentation file in a DocSpace folder or room.
- Create File in My Documents
Creates a new blank document, spreadsheet or presentation in your My documents section.
- Create Folder
Creates a new folder with the given title inside a folder or room.
- Create Folder in My Documents
Creates a new folder in your My Documents section.
- Create Room
Creates a new room in the DocSpace Rooms section and returns the room's information.
- Delete Folder
Deletes a folder in DocSpace. The deletion runs as a background file operation, which is returned.
- Delete Folder From My Documents
Deletes a folder from My Documents in ONLYOFFICE DocSpace.
- Download File
Returns a temporary pre-signed download link for a DocSpace file.
- Download File From My Documents
Returns a temporary download link for a file in My Documents.
- Find User by Email
Finds a DocSpace user by email address and returns their profile.
- Get External Link
Returns the primary external (public share) link of a DocSpace room.
- Get Room Access List
Returns the list of users, groups and links that have access to a room, with their access rights.
- Invite User
Invites a person to the DocSpace portal by email with the chosen user role.
- Search File
Searches a DocSpace folder or room for files whose title matches the given text.
- Search Folder
Searches a DocSpace folder or room for subfolders whose name matches the given text and returns the matches.
- Share Room
Shares a room with a person by email or user id, giving them the chosen access level, and optionally sends them a notification.
- Upload File
Uploads a file from a URL into a chosen DocSpace folder or room.
- Upload File to My Documents
Uploads a file to your My documents section in ONLYOFFICE DocSpace.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
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Questions
HelpCrunch and ONLYOFFICE DocSpace, answered
What can start an automation from HelpCrunch?
Any of HelpCrunch's 8 triggers in the catalog, including Chat Assignee Updated, Chat Status Updated, Customer Email Updated and Customer Tags Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in ONLYOFFICE DocSpace when something happens in HelpCrunch?
Any of ONLYOFFICE DocSpace's 19 actions, including Create File, Create File in My Documents, Create Folder and Create Folder in My Documents. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from ONLYOFFICE DocSpace to HelpCrunch?
Yes. When something happens in ONLYOFFICE DocSpace, your agent can act in HelpCrunch too. This page covers both directions: ONLYOFFICE DocSpace's triggers and HelpCrunch's actions are listed here as well.
Do I have to build a connector for HelpCrunch or ONLYOFFICE DocSpace?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpCrunch and ONLYOFFICE DocSpace without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.