Integration
Connect HelpCrunch and Higher Logic Vanilla
When Chat Assignee Updated fires in HelpCrunch, your agent runs Add user in Higher Logic Vanilla, or Article Added in Higher Logic Vanilla to Add Customer Event in HelpCrunch. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HelpCrunch and Higher Logic Vanilla to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HelpCrunch and Higher Logic Vanilla can do together
From HelpCrunch to Higher Logic Vanilla
When Chat Assignee Updated in HelpCrunch
then Add user in Higher Logic Vanilla
From Higher Logic Vanilla to HelpCrunch
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HelpCrunch and Higher Logic Vanilla
Triggers and actions 13 triggers · 45 actions
- Chat Assignee Updated
Triggers when a HelpCrunch chat is assigned to a different agent.
- Chat Closed
Triggers when a HelpCrunch chat is closed.
- Chat Status Updated
Triggers when a HelpCrunch chat's status changes.
- Customer Email Updated
Triggers when a HelpCrunch customer's email changes.
- Customer Tags Updated
Triggers when a HelpCrunch customer's tags change.
- Customer Unsubscribed
Triggers when a HelpCrunch customer unsubscribes.
- New Chat Created
Triggers when a new chat is created in HelpCrunch.
- New Customer Created
Triggers when a new customer is created in HelpCrunch.
- Add Customer Event
Records a custom event against a HelpCrunch customer.
- Assign Chat
Assigns a HelpCrunch chat to an agent.
- Create Chat
Creates a HelpCrunch chat with a customer.
- Delete Customer
Deletes a HelpCrunch customer.
- Find Chats
Finds HelpCrunch chats whose field matches a value, such as the customer email or status.
- Find Customer
Finds HelpCrunch customers whose field matches a value, such as by email.
- Get Chat
Returns one HelpCrunch chat by ID.
- Get Customer
Returns one HelpCrunch customer by ID.
- Get Organization
Returns the HelpCrunch organization and whether the team is online.
- List Agents
Returns the agents in the HelpCrunch account.
- List Applications
Returns the HelpCrunch applications (website widget, mobile apps and messenger channels).
- List Chat Messages
Returns the messages of a HelpCrunch chat, newest first.
- List Departments
Returns the HelpCrunch departments and their agents.
- Send Message
Posts a message or private note into a HelpCrunch chat.
- Snooze Chat
Snoozes a HelpCrunch chat until a time.
- Tag Customer
Adds tags to a HelpCrunch customer; unknown tags are created.
- Untag Customer
Removes tags from a HelpCrunch customer.
- Update Chat Department
Moves a HelpCrunch chat to a department.
- Update Chat Status
Changes a HelpCrunch chat's status, such as closing it.
- Article Added
Triggers when a new article is published in a knowledge base category (checked on a schedule).
- Comment Added
Triggers when a new comment is posted in your community (checked on a schedule).
- Discussion Added
Triggers when a new discussion is posted in your community (checked on a schedule).
- New Rank
Triggers when a new rank is defined in your Vanilla community.
- User Added
Triggers when a new member joins your community (checked on a schedule).
- Add article
Creates a new knowledge base article in a knowledge category.
- Add category
Creates a new category in your Vanilla community, optionally nested under a parent category.
- Add tag
Creates a new tag in your Vanilla community that can then be applied to discussions.
- Add user
Creates a new user account in your Vanilla community.
- Assign a Role to a User
Adds a role to a community member, keeping the roles they already have.
- Award a Badge to a User
Awards a badge to a community member.
- Ban user
Bans a user from the community.
- Close a Discussion
Closes a discussion so no new comments can be added.
- Comment on Discussion
Posts a comment on a discussion in your Higher Logic Vanilla community.
- Create New Discussion
Creates a new discussion in your Higher Logic Vanilla community.
- Create Report
Reports a discussion or comment to the community's moderators.
- Delete article
Deletes a knowledge base article by setting its status to deleted.
- Delete comment
Deletes a comment from a discussion in your community.
- Delete discussion
Deletes a discussion from the community.
- Delete user
Deletes a user from the community, optionally keeping or wiping their posts.
- Find users by name
Searches the community's users by full or partial username and returns the matching users.
- Get comment
Returns a single comment by its ID, including its body, author, discussion and dates.
- Get discussion
Returns one discussion by its ID, including its title, body, category, author, counts and custom post fields.
- Get user
Returns a community user's profile, including roles, points, rank and custom profile fields.
- List categories
Returns the community's categories as a flat list, optionally filtered by parent, followed status, archive status, featured flag or subcommunity.
- List discussions
Returns discussions from your community, optionally filtered by category, author, tags, type, status and dates (up to 100 per run).
- List knowledge categories
Returns the knowledge categories in your community.
- Update article
Updates an existing knowledge base article's title or content.
- Update comment
Updates an existing comment's text, format, or the discussion or record it belongs to.
- Update discussion
Updates an existing discussion's title, body, category, tags, pin, close and sink state, or custom post fields. Fields left blank are not changed.
- Update user
Updates an existing community user's name, email, password, roles, rank, flags and profile fields. Returns the updated user.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
HelpCrunch and Higher Logic Vanilla, answered
What can start an automation from HelpCrunch?
Any of HelpCrunch's 8 triggers in the catalog, including Chat Assignee Updated, Chat Status Updated, Customer Email Updated and Customer Tags Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Higher Logic Vanilla when something happens in HelpCrunch?
Any of Higher Logic Vanilla's 26 actions, including Create New Discussion, Create Report, Update article and Update comment. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Higher Logic Vanilla to HelpCrunch?
Yes. When something happens in Higher Logic Vanilla, your agent can act in HelpCrunch too. This page covers both directions: Higher Logic Vanilla's triggers and HelpCrunch's actions are listed here as well.
Do I have to build a connector for HelpCrunch or Higher Logic Vanilla?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HelpCrunch and Higher Logic Vanilla without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.