Connect Help Scout to Zaprite

Both apps 31Help Scout 21Zaprite 10

• Trigger
  New Conversation

  Polls for newly created conversations across mailboxes.

• Trigger
  New Customer

  Polls for newly created customers.

• Trigger
  New Mailbox

  Polls for newly created mailboxes.

• Trigger
  New User

  Polls for newly added users (team members).

• Action
  Add Customer Email

  Add an email address to a customer.

• Action
  Create Customer

  Create a new customer record.

• Action
  Create Note

  Add an internal note thread to a conversation.

• Action
  Create Thread (Reply)

  Add a reply thread to an existing conversation.

• Action
  Delete Conversation

  Delete a conversation by ID.

• Action
  Get Customer

  Retrieve a single customer by ID.

• Action
  Get Mailbox

  Retrieve a single mailbox by ID.

• Action
  List Conversations

  List conversations, optionally filtered by mailbox, status, tag, or query.

• Action
  List Conversation Threads

  List all threads on a conversation.

• Action
  List Customers

  List customers, optionally filtered by email, mailbox, or query.

• Action
  List Mailboxes

  List all mailboxes in the account.

• Action
  List Mailbox Folders

  List the folders within a mailbox.

• Action
  List Tags

  List all tags in the account.

• Action
  List Users

  List all users (team members) in the account.

• Action
  Update Conversation

  Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.

• Action
  Update Conversation Tags

  Replace the tags on a conversation.

• Action
  Update Customer

  Update a customer's profile fields.

• Action
  Create Contact

  Creates a contact. Contacts can be linked to orders.

• Action
  Create Invoice

  Creates an invoice-backed order.

• Action
  Create Order

  Creates a simple order without invoice fields.

• Action
  Delete Contact

  Deletes a contact.

• Action
  Find Contact

  Finds contacts by email address or a text search, and returns the first match plus the full list of matches.

• Action
  Find Order

  Finds an order by order ID or external reference.

• Action
  Find Transactions by Order

  Finds all transactions for a given order ID.

• Action
  List Contacts

  Lists contacts by email address or search query. Returns up to 100 contacts per request.

• Action
  Update Contact

  Updates a contact. Only provided fields are updated.

• Action
  Update Order

  Updates an order's status or expiration.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.