Connect Help Scout and VoiceDrop

Both apps 41Help Scout 23VoiceDrop 18

• Trigger
  New Conversation

  Polls for newly created conversations across mailboxes.

• Trigger
  New Customer

  Polls for newly created customers.

• Trigger
  New Mailbox

  Polls for newly created mailboxes.

• Trigger
  New User

  Polls for newly added users (team members).

• Action
  Add Customer Email

  Add an email address to a customer.

• Action
  Create Customer

  Create a new customer record.

• Action
  Create Note

  Add an internal note thread to a conversation.

• Action
  Create Thread (Reply)

  Add a reply thread to an existing conversation.

• Action
  Delete Conversation

  Delete a conversation by ID.

• Action
  Get Conversation

  Retrieve a single conversation by ID.

• Action
  Get Customer

  Retrieve a single customer by ID.

• Action
  Get Mailbox

  Retrieve a single mailbox by ID.

• Action
  Get User

  Retrieve a single user by ID.

• Action
  List Conversations

  List conversations, optionally filtered by mailbox, status, tag, or query.

• Action
  List Conversation Threads

  List all threads on a conversation.

• Action
  List Customers

  List customers, optionally filtered by email, mailbox, or query.

• Action
  List Mailboxes

  List all mailboxes in the account.

• Action
  List Mailbox Folders

  List the folders within a mailbox.

• Action
  List Tags

  List all tags in the account.

• Action
  List Users

  List all users (team members) in the account.

• Action
  Update Conversation

  Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.

• Action
  Update Conversation Tags

  Replace the tags on a conversation.

• Action
  Update Customer

  Update a customer's profile fields.

• Trigger
  New Ringless Voicemail

  Triggers when a ringless voicemail is sent from your VoiceDrop account, with its recipient, sender, status and recording.

• Action
  Add Number to DNC List

  Adds a phone number to your VoiceDrop do-not-call list.

• Action
  Add Prospects

  Adds a prospect to an existing VoiceDrop campaign, with optional personalization variables.

• Action
  Check RVM Status

  Returns the delivery status of the latest ringless voicemail sent from one number to another.

• Action
  Create Campaign

  Creates a VoiceDrop ringless voicemail campaign with its script, voice clone, sending schedule and sender numbers.

• Action
  Delete Campaign

  Deletes a VoiceDrop campaign.

• Action
  Get Campaign

  Returns one VoiceDrop campaign with its status, schedule, script and contact count.

• Action
  List Campaigns

  Returns the campaigns in your VoiceDrop account, optionally filtered by status.

• Action
  List Sender Numbers

  Returns the verified sender numbers in your VoiceDrop account.

• Action
  List Voice Clones

  Returns the voice clones in your VoiceDrop account.

• Action
  Remove Prospects

  Removes prospects from a VoiceDrop campaign by phone number.

• Action
  Send an AI Voice RVM

  Sends a ringless voicemail spoken in one of your VoiceDrop voice clones from a script.

• Action
  Send a Static Audio RVM

  Sends a ringless voicemail that plays an audio file you host.

• Action
  Send SMS

  Sends an SMS text message from your VoiceDrop SMS number.

• Action
  Set Campaign Status

  Sets a VoiceDrop campaign to active, paused or archived.

• Action
  Upsert SMS Contact

  Creates or updates a VoiceDrop SMS contact by phone number, with optional custom attributes.

• Action
  User Profile

  Returns your VoiceDrop user profile: name, email, plan and verified sender numbers.

• Action
  Validate Prospect Numbers

  Submits prospect phone numbers to VoiceDrop for validation and returns each number's validity, line type and carrier.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.