Connect Help Scout and The Old Reader

Both apps 36Help Scout 23The Old Reader 13

• Trigger
  New Conversation

  Polls for newly created conversations across mailboxes.

• Trigger
  New Customer

  Polls for newly created customers.

• Trigger
  New Mailbox

  Polls for newly created mailboxes.

• Trigger
  New User

  Polls for newly added users (team members).

• Action
  Add Customer Email

  Add an email address to a customer.

• Action
  Create Customer

  Create a new customer record.

• Action
  Create Note

  Add an internal note thread to a conversation.

• Action
  Create Thread (Reply)

  Add a reply thread to an existing conversation.

• Action
  Delete Conversation

  Delete a conversation by ID.

• Action
  Get Conversation

  Retrieve a single conversation by ID.

• Action
  Get Customer

  Retrieve a single customer by ID.

• Action
  Get Mailbox

  Retrieve a single mailbox by ID.

• Action
  Get User

  Retrieve a single user by ID.

• Action
  List Conversations

  List conversations, optionally filtered by mailbox, status, tag, or query.

• Action
  List Conversation Threads

  List all threads on a conversation.

• Action
  List Customers

  List customers, optionally filtered by email, mailbox, or query.

• Action
  List Mailboxes

  List all mailboxes in the account.

• Action
  List Mailbox Folders

  List the folders within a mailbox.

• Action
  List Tags

  List all tags in the account.

• Action
  List Users

  List all users (team members) in the account.

• Action
  Update Conversation

  Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.

• Action
  Update Conversation Tags

  Replace the tags on a conversation.

• Action
  Update Customer

  Update a customer's profile fields.

• Trigger
  New item

  Triggers when a new item arrives in your reading list, a folder or a subscription.

• Action
  Add subscription

  Subscribes the account to a feed or website by its URL and returns the new subscription's stream id.

• Action
  Delete folder

  Deletes a folder in The Old Reader and moves its subscriptions to the default folder.

• Action
  Delete subscription

  Unsubscribes from a feed in The Old Reader.

• Action
  Get items

  Returns the full contents (title, body, author, feed, read/starred state) of one or more items by their ids.

• Action
  Get unread counts

  Returns unread item counts for the whole reading list and for each folder, subscription and friend.

• Action
  List folders

  Returns the list of folders in your The Old Reader account.

• Action
  List items

  Returns the items (articles) in a stream such as your reading list, starred items, a folder or a subscription.

• Action
  List subscriptions

  Returns every feed subscription in your The Old Reader account, with each feed's title, folders, site URL and icon.

• Action
  Mark all items as read

  Marks all items in a stream (everything, a folder, a subscription or a friend's shares) as read, optionally only those older than a given time.

• Action
  Update folder

  Renames a folder in The Old Reader.

• Action
  Update item

  Updates an item's state: marks it read or unread, starred, liked or shared.

• Action
  Update subscription

  Renames a subscription or moves it between folders.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.