Integration
Connect Help Scout to ShipEngine
When New Conversation fires in Help Scout, your agent runs Add batch in ShipEngine. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Help Scout and ShipEngine to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Help Scout can start in ShipEngine
When New Conversation in Help Scout
then Add batch in ShipEngine
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Help Scout and ShipEngine
Triggers and actions 4 triggers · 33 actions
- New Conversation
Polls for newly created conversations across mailboxes.
- New Customer
Polls for newly created customers.
- New Mailbox
Polls for newly created mailboxes.
- New User
Polls for newly added users (team members).
- Add Customer Email
Add an email address to a customer.
- Create Customer
Create a new customer record.
- Create Note
Add an internal note thread to a conversation.
- Create Thread (Reply)
Add a reply thread to an existing conversation.
- Delete Conversation
Delete a conversation by ID.
- Get Conversation
Retrieve a single conversation by ID.
- Get Customer
Retrieve a single customer by ID.
- Get Mailbox
Retrieve a single mailbox by ID.
- Get User
Retrieve a single user by ID.
- List Conversations
List conversations, optionally filtered by mailbox, status, tag, or query.
- List Conversation Threads
List all threads on a conversation.
- List Customers
List customers, optionally filtered by email, mailbox, or query.
- List Mailboxes
List all mailboxes in the account.
- List Mailbox Folders
List the folders within a mailbox.
- List Tags
List all tags in the account.
- List Users
List all users (team members) in the account.
- Update Conversation
Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.
- Update Conversation Tags
Replace the tags on a conversation.
- Update Customer
Update a customer's profile fields.
- Add batch
Creates a new label batch in ShipEngine, optionally seeded with shipments or rates, so their labels can later be processed together.
- Add label
Purchases a shipping label from your chosen carrier and service for a shipment, returning the label's tracking number, cost and download links.
- Add shipment
Creates a shipment from a ship-to address, a ship-from address or warehouse, and its packages, returning the new shipment id for rating, labels and batches.
- Add warehouse
Creates a new warehouse location in ShipEngine with a ship-from address and an optional return address.
- Calculate rates
Returns shipping rate quotes from your connected carriers for a shipment, either from full shipment details or an existing shipment.
- Get batch
Returns a label batch by its id, including its status, shipment and error counts, and links to download the batch's labels and forms.
- Get label
Returns a shipping label by its id, including its status, tracking number, cost and links to download the label.
- Get manifest
Returns the details of an end-of-day manifest, including its ship date, the labels it covers and a link to download the manifest form.
- Get shipment
Returns a shipment by its id, including its status, carrier and service, addresses, packages and tags.
- List carriers
Returns all carrier accounts connected to your ShipEngine account, with each carrier's id, services, package types and options.
- List shipments
Returns the shipments in your ShipEngine account, optionally filtered by status, tag, batch or created/modified date range.
- List warehouses
Returns every warehouse in your ShipEngine account, with each warehouse's id, name, origin address and return address.
- Update shipment
Updates an existing shipment's addresses, packages, carrier service and other details before it is shipped, and returns the updated shipment.
- Validate an Address
Checks a postal address against carrier and postal databases and returns its validation status, the corrected (matched) address, and any messages explaining problems found.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Help Scout
Help Scout to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Help Scout to StripeStripe is a payment processing platform for online businesses.
Help Scout to JIRAAtlassian JIRA Cloud — issue tracking and project management.
Help Scout to ZoomZoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...
Help Scout to SendGridSendGrid by Twilio — email delivery and marketing platform.
Help Scout to KlaviyoKlaviyo is a marketing automation platform for email and SMS.
More into ShipEngine
Salesforce to ShipEngineSalesforce is a leading enterprise customer relationship management (CRM) platform.
Slack to ShipEngineSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Google Sheets to ShipEngineGoogle Sheets
Gmail to ShipEngineGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to ShipEngineGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
Help Scout and ShipEngine, answered
What can start an automation from Help Scout?
Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one.
What can your agent do in ShipEngine when something happens in Help Scout?
Any of ShipEngine's 14 actions, including Update shipment, Add batch, Add label and Add shipment. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from ShipEngine to Help Scout?
ShipEngine has no triggers in the catalog today, so automations start in Help Scout. If you need the other direction, ask: your agent reads ShipEngine's API documentation and adds it.
Do I have to build a connector for Help Scout or ShipEngine?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Help Scout and ShipEngine without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.