Integration
Connect Help Scout and Shade
When something happens in Help Scout or Shade, your agent does the next thing in the other. Describe it and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Help Scout and Shade to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Help Scout and Shade can do together
From Help Scout to Shade
When New Conversation in Help Scout
then Create Folder in Shade
From Shade to Help Scout
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Help Scout and Shade
Triggers and actions 11 triggers · 26 actions
- New Conversation
Polls for newly created conversations across mailboxes.
- New Customer
Polls for newly created customers.
- New Mailbox
Polls for newly created mailboxes.
- New User
Polls for newly added users (team members).
- Add Customer Email
Add an email address to a customer.
- Create Customer
Create a new customer record.
- Create Note
Add an internal note thread to a conversation.
- Create Thread (Reply)
Add a reply thread to an existing conversation.
- Delete Conversation
Delete a conversation by ID.
- Get Conversation
Retrieve a single conversation by ID.
- Get Customer
Retrieve a single customer by ID.
- Get Mailbox
Retrieve a single mailbox by ID.
- Get User
Retrieve a single user by ID.
- List Conversations
List conversations, optionally filtered by mailbox, status, tag, or query.
- List Conversation Threads
List all threads on a conversation.
- List Customers
List customers, optionally filtered by email, mailbox, or query.
- List Mailboxes
List all mailboxes in the account.
- List Mailbox Folders
List the folders within a mailbox.
- List Tags
List all tags in the account.
- List Users
List all users (team members) in the account.
- Update Conversation
Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.
- Update Conversation Tags
Replace the tags on a conversation.
- Update Customer
Update a customer's profile fields.
- Asset Updated
Triggers when an asset in the Shade drive and folder you select is added or changed.
- New Asset
Triggers when a new asset appears in the Shade drive and folder you select.
- New Collection
Triggers when a new collection is created in the Shade drive you select.
- New Drive
Triggers when a new drive is created in the Shade workspace you select.
- New Public Share Link
Triggers when a new public share link is created in the Shade drive you select.
- New Transcription
Triggers when an asset in the Shade drive and folder you select finishes transcription.
- Public Share Link Updated
Triggers when a public share link in the Shade drive you select is created or changed.
- Copy a File
Copies a file or folder to another location within the same Shade drive.
- Create Folder
Creates a folder at the path you supply in a Shade drive.
- Find an Asset
Returns the assets in a Shade drive that match the text you search for, optionally narrowed by precision filters.
- Get Public Links for a File or Folder
Returns the public share links that exist for a file or folder in a Shade drive.
- Search Asset Chunks
Search a Shade drive and get back matching assets together with the specific chunks (subclips, document passages, image regions) that matched, with a relevance floor you control per media type.
- Search for an Asset by Description
Searches a Shade drive with a plain-language description and returns the assets that match, using Shade's AI index.
- Share File or Folder
Shares a file or folder in a Shade drive with the people you list, at the role you choose. Each person is emailed an invitation.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Help Scout and Shade, answered
What can start an automation from Help Scout?
Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Shade when something happens in Help Scout?
Any of Shade's 7 actions, including Create Folder, Copy a File, Find an Asset and Get Public Links for a File or Folder. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Shade to Help Scout?
Yes. When something happens in Shade, your agent can act in Help Scout too. This page covers both directions: Shade's triggers and Help Scout's actions are listed here as well.
Do I have to build a connector for Help Scout or Shade?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.