Connect Help Scout and Senta

Both apps 36Help Scout 23Senta 13

• Trigger
  New Conversation

  Polls for newly created conversations across mailboxes.

• Trigger
  New Customer

  Polls for newly created customers.

• Trigger
  New Mailbox

  Polls for newly created mailboxes.

• Trigger
  New User

  Polls for newly added users (team members).

• Action
  Add Customer Email

  Add an email address to a customer.

• Action
  Create Customer

  Create a new customer record.

• Action
  Create Note

  Add an internal note thread to a conversation.

• Action
  Create Thread (Reply)

  Add a reply thread to an existing conversation.

• Action
  Delete Conversation

  Delete a conversation by ID.

• Action
  Get Conversation

  Retrieve a single conversation by ID.

• Action
  Get Customer

  Retrieve a single customer by ID.

• Action
  Get Mailbox

  Retrieve a single mailbox by ID.

• Action
  Get User

  Retrieve a single user by ID.

• Action
  List Conversations

  List conversations, optionally filtered by mailbox, status, tag, or query.

• Action
  List Conversation Threads

  List all threads on a conversation.

• Action
  List Customers

  List customers, optionally filtered by email, mailbox, or query.

• Action
  List Mailboxes

  List all mailboxes in the account.

• Action
  List Mailbox Folders

  List the folders within a mailbox.

• Action
  List Tags

  List all tags in the account.

• Action
  List Users

  List all users (team members) in the account.

• Action
  Update Conversation

  Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.

• Action
  Update Conversation Tags

  Replace the tags on a conversation.

• Action
  Update Customer

  Update a customer's profile fields.

• Trigger
  Job Becomes Overdue

  Triggers when a job in Senta becomes overdue, optionally only for one client or one job template.

• Trigger
  Job Becomes Ready

  Triggers when a job in Senta becomes ready, optionally only for one client or job template.

• Trigger
  Job Cancelled

  Triggers when a job in Senta is cancelled, optionally limited to one client or job template.

• Trigger
  Job Completed

  Triggers when a job in Senta is completed, optionally only for one client or job template.

• Trigger
  Job Created

  Triggers when a new job is created in Senta, optionally only for a specific client or job template.

• Trigger
  Job Updated

  Triggers when a job is updated in Senta, firing once for each change to a job's details.

• Action
  Create a New Client

  Creates a new client company in your Senta practice and returns its id.

• Action
  Create a New Note

  Creates a note on a Senta client company, optionally linked to one of its jobs, and returns the new note.

• Action
  Delete client

  Deletes a client from your Senta practice by its ID.

• Action
  Find a Client

  Returns the Senta clients whose details match the keywords you search for, with each client's id and name.

• Action
  Get client

  Returns one client company by its ID, including the fields your practice has customised and the client's contacts.

• Action
  List jobs

  Returns the jobs in your Senta practice, optionally narrowed to one client, one job template or one job status.

• Action
  Update a Client

  Updates an existing client company in Senta, changing only the details you fill in and adding or updating its contacts. Returns the client's full record after the update.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.