Connect Help Scout and ProSMS.se

Both apps 43Help Scout 23ProSMS.se 20

• Trigger
  New Conversation

  Polls for newly created conversations across mailboxes.

• Trigger
  New Customer

  Polls for newly created customers.

• Trigger
  New Mailbox

  Polls for newly created mailboxes.

• Trigger
  New User

  Polls for newly added users (team members).

• Action
  Add Customer Email

  Add an email address to a customer.

• Action
  Create Customer

  Create a new customer record.

• Action
  Create Note

  Add an internal note thread to a conversation.

• Action
  Create Thread (Reply)

  Add a reply thread to an existing conversation.

• Action
  Delete Conversation

  Delete a conversation by ID.

• Action
  Get Conversation

  Retrieve a single conversation by ID.

• Action
  Get Customer

  Retrieve a single customer by ID.

• Action
  Get Mailbox

  Retrieve a single mailbox by ID.

• Action
  Get User

  Retrieve a single user by ID.

• Action
  List Conversations

  List conversations, optionally filtered by mailbox, status, tag, or query.

• Action
  List Conversation Threads

  List all threads on a conversation.

• Action
  List Customers

  List customers, optionally filtered by email, mailbox, or query.

• Action
  List Mailboxes

  List all mailboxes in the account.

• Action
  List Mailbox Folders

  List the folders within a mailbox.

• Action
  List Tags

  List all tags in the account.

• Action
  List Users

  List all users (team members) in the account.

• Action
  Update Conversation

  Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.

• Action
  Update Conversation Tags

  Replace the tags on a conversation.

• Action
  Update Customer

  Update a customer's profile fields.

• Trigger
  New Contact

  Triggers when a new contact is added to the account.

• Trigger
  New Group

  Triggers when a new contact group is created.

• Action
  Add Mobile Number to SMS Group

  Adds a phone number to an SMS group.

• Action
  Create Contact

  Creates a contact with a phone number and name, optionally placing it in a group.

• Action
  Create New Group

  Creates a new contact group.

• Action
  Delete Contact

  Deletes a contact by its ID or phone number.

• Action
  Delete Group

  Deletes a group. Only empty groups can be deleted.

• Action
  Delete Scheduled SMS

  Deletes future scheduled SMS messages that share a batch ID or your reference.

• Action
  Get Contact by ID

  Returns a contact and the groups it belongs to, by contact ID.

• Action
  Get Contact by Phone Number

  Returns a contact and the groups it belongs to, by phone number.

• Action
  Get Credit Balance

  Returns the account's remaining SMS credit balance.

• Action
  List Contacts

  Returns the account's contacts, a page at a time.

• Action
  List Groups

  Returns all contact groups with their member counts.

• Action
  List Sender Names

  Returns the sender names approved on the account.

• Action
  List SMS Log

  Returns sent and scheduled SMS messages from up to the last 3 months, filtered by receiver, dates, reference or batch.

• Action
  Remove Contact from Group

  Removes a phone number from a group without deleting the contact.

• Action
  Send Group SMS

  Sends an SMS to every contact in a group.

• Action
  Send SMS

  Sends an SMS to one recipient phone number from one of your approved sender names.

• Action
  Update Contact

  Updates a contact's name or phone number, found by its current phone number.

• Action
  Update Group

  Renames a group.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.