Connect Help Scout and Openlayer

Both apps 47Help Scout 23Openlayer 24

• Trigger
  New Conversation

  Polls for newly created conversations across mailboxes.

• Trigger
  New Customer

  Polls for newly created customers.

• Trigger
  New Mailbox

  Polls for newly created mailboxes.

• Trigger
  New User

  Polls for newly added users (team members).

• Action
  Add Customer Email

  Add an email address to a customer.

• Action
  Create Customer

  Create a new customer record.

• Action
  Create Note

  Add an internal note thread to a conversation.

• Action
  Create Thread (Reply)

  Add a reply thread to an existing conversation.

• Action
  Delete Conversation

  Delete a conversation by ID.

• Action
  Get Conversation

  Retrieve a single conversation by ID.

• Action
  Get Customer

  Retrieve a single customer by ID.

• Action
  Get Mailbox

  Retrieve a single mailbox by ID.

• Action
  Get User

  Retrieve a single user by ID.

• Action
  List Conversations

  List conversations, optionally filtered by mailbox, status, tag, or query.

• Action
  List Conversation Threads

  List all threads on a conversation.

• Action
  List Customers

  List customers, optionally filtered by email, mailbox, or query.

• Action
  List Mailboxes

  List all mailboxes in the account.

• Action
  List Mailbox Folders

  List the folders within a mailbox.

• Action
  List Tags

  List all tags in the account.

• Action
  List Users

  List all users (team members) in the account.

• Action
  Update Conversation

  Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.

• Action
  Update Conversation Tags

  Replace the tags on a conversation.

• Action
  Update Customer

  Update a customer's profile fields.

• Trigger
  New Project

  Triggers when a new project is created in your Openlayer workspace.

• Trigger
  New Test Result

  Triggers when a new test result is available for a data source. Useful for alerting on passing or failing model tests.

• Action
  Create Data Source

  Creates a new data source in a project for streaming production data to Openlayer.

• Action
  Create Project

  Creates a new AI or ML project in your Openlayer workspace.

• Action
  Create Test

  Creates a data quality test in a project. Checks for duplicate rows, null values, or row counts.

• Action
  Delete Inference Pipeline

  Delete an inference pipeline by its ID.

• Action
  Delete Project

  Delete a project by its ID.

• Action
  Delete Test

  Delete a test by its ID.

• Action
  Evaluate Test

  Evaluates a test for a specific time range. Use after publishing records to get immediate results.

• Action
  Find Data Source

  Finds a data source (inference pipeline) by name in a project.

• Action
  Find Project

  Finds a project by name in your Openlayer workspace.

• Action
  Find Test Result

  Finds test results for a data source, including whether each test passed or failed. Filter by outcome or test type to branch an automation on the result.

• Action
  Get Inference Pipeline

  Retrieve the details around a specific inference pipeline.

• Action
  Get Project

  Retrieves one project by its id. Openlayer has no single-project endpoint, so this reads the workspace's first 100 projects and returns the one matching the id.

• Action
  Get Test

  Retrieve a test by ID.

• Action
  Get Test Result

  Retrieves one test result by its id. Openlayer has no single-result endpoint, so this reads the data source's 100 most recent results and returns the matching one.

• Action
  List Inference Pipelines

  List the authenticated user's inference pipelines under a project.

• Action
  List Projects

  Lists the projects in your Openlayer workspace, optionally narrowed to one kind of project. Returns up to 100 projects.

• Action
  List Test Results

  List all results for a test/goal under an inference pipeline.

• Action
  List Tests

  Lists the tests in a project, optionally narrowed by kind, archived state or monitoring mode. Returns up to 100 tests.

• Action
  Publish Record

  Publishes an LLM inference record to a data source for monitoring. Streams the model input, output, and metadata to Openlayer.

• Action
  Update Inference Pipeline

  Update an inference pipeline.

• Action
  Update Project

  Update a project.

• Action
  Update Test

  Update a test (partial updates allowed).

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.