Connect Help Scout and Open Government, Queensland Government

Both apps 34Help Scout 23Open Government, Queensland Government 11

• Trigger
  New Conversation

  Polls for newly created conversations across mailboxes.

• Trigger
  New Customer

  Polls for newly created customers.

• Trigger
  New Mailbox

  Polls for newly created mailboxes.

• Trigger
  New User

  Polls for newly added users (team members).

• Action
  Add Customer Email

  Add an email address to a customer.

• Action
  Create Customer

  Create a new customer record.

• Action
  Create Note

  Add an internal note thread to a conversation.

• Action
  Create Thread (Reply)

  Add a reply thread to an existing conversation.

• Action
  Delete Conversation

  Delete a conversation by ID.

• Action
  Get Conversation

  Retrieve a single conversation by ID.

• Action
  Get Customer

  Retrieve a single customer by ID.

• Action
  Get Mailbox

  Retrieve a single mailbox by ID.

• Action
  Get User

  Retrieve a single user by ID.

• Action
  List Conversations

  List conversations, optionally filtered by mailbox, status, tag, or query.

• Action
  List Conversation Threads

  List all threads on a conversation.

• Action
  List Customers

  List customers, optionally filtered by email, mailbox, or query.

• Action
  List Mailboxes

  List all mailboxes in the account.

• Action
  List Mailbox Folders

  List the folders within a mailbox.

• Action
  List Tags

  List all tags in the account.

• Action
  List Users

  List all users (team members) in the account.

• Action
  Update Conversation

  Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.

• Action
  Update Conversation Tags

  Replace the tags on a conversation.

• Action
  Update Customer

  Update a customer's profile fields.

• Trigger
  New dataset

  Fires when a new dataset is published on the Queensland Government open data portal.

• Action
  Find datasets by criteria

  Search datasets on the portal by keyword, tag, organization, or other facets.

• Action
  Find resources by criteria

  Search across all data resources by field/value criteria.

• Action
  Get dataset

  Retrieve the full metadata and resource list for a single dataset by its id or name.

• Action
  Get group

  Returns one thematic group of the Queensland open data catalogue by its short name, with its title, description and dataset count. The portal blocks its own group endpoint, so the group is read from a dataset search instead; a group with no datasets is reported as not found.

• Action
  Get organization

  Returns one publishing organisation of the Queensland open data catalogue by its short name, with its title, description and dataset count. The portal blocks its own organisation endpoint, so the organisation is read from a dataset search instead; an organisation with no datasets is reported as not found.

• Action
  Get resource

  Returns one published file or service of the Queensland open data catalogue by its file id, including its download link, format and size.

• Action
  List datasets

  Returns the short name of each dataset on the Queensland Government open data portal, up to 1000 per call.

• Action
  List groups

  Returns every thematic group datasets are filed under on the Queensland open data portal, with a dataset count for each. The portal blocks its own group-list endpoint, so the groups are read from the dataset search's grouped counts.

• Action
  List organizations

  Returns every publishing organisation on the Queensland open data portal, with a dataset count for each. The portal blocks its own organisation-list endpoint, so the organisations are read from the dataset search's grouped counts.

• Action
  List tags

  Returns the tags used to label datasets on the Queensland open data portal, optionally narrowed to tags containing given text or belonging to one vocabulary.

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