Integration
Connect Help Scout and MyDesk
When New Conversation fires in Help Scout, your agent runs Find Contact in MyDesk, or New Appointment in MyDesk to Add Customer Email in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Help Scout and MyDesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Help Scout and MyDesk can do together
From Help Scout to MyDesk
When New Conversation in Help Scout
then Find Contact in MyDesk
From MyDesk to Help Scout
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Help Scout and MyDesk
Triggers and actions 11 triggers · 23 actions
- New Conversation
Polls for newly created conversations across mailboxes.
- New Customer
Polls for newly created customers.
- New Mailbox
Polls for newly created mailboxes.
- New User
Polls for newly added users (team members).
- Add Customer Email
Add an email address to a customer.
- Create Customer
Create a new customer record.
- Create Note
Add an internal note thread to a conversation.
- Create Thread (Reply)
Add a reply thread to an existing conversation.
- Delete Conversation
Delete a conversation by ID.
- Get Conversation
Retrieve a single conversation by ID.
- Get Customer
Retrieve a single customer by ID.
- Get Mailbox
Retrieve a single mailbox by ID.
- Get User
Retrieve a single user by ID.
- List Conversations
List conversations, optionally filtered by mailbox, status, tag, or query.
- List Conversation Threads
List all threads on a conversation.
- List Customers
List customers, optionally filtered by email, mailbox, or query.
- List Mailboxes
List all mailboxes in the account.
- List Mailbox Folders
List the folders within a mailbox.
- List Tags
List all tags in the account.
- List Users
List all users (team members) in the account.
- Update Conversation
Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.
- Update Conversation Tags
Replace the tags on a conversation.
- Update Customer
Update a customer's profile fields.
- New Appointment
Triggered when a new appointment is created in MyDesk.
- New Company
Triggers when a new company is created in MyDesk.
- New Contact
Triggers when a new contact is created in MyDesk.
- New Opportunity
Triggered when a new opportunity is created in MyDesk.
- New Task
Triggered when a new task is created in MyDesk.
- Task Completed
Triggers when a task is marked as completed in MyDesk.
- Task Overdue
Triggers when an open task passes its planned date without being completed.
- Find Contact
Returns the MyDesk contacts that match the name, email address, your own identifier or filter you supply.
- Find Country
Returns the countries in your MyDesk environment that match a name, your own identifier or an extra condition.
- Find Opportunity
Returns the opportunities in MyDesk that match your own identifier or a filter condition.
- Find Task
Returns the MyDesk tasks that match your identifier, subject or filter condition.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Help Scout
Help Scout to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Help Scout to StripeStripe is a payment processing platform for online businesses.
Help Scout to JIRAAtlassian JIRA Cloud — issue tracking and project management.
Help Scout to ZoomZoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...
Help Scout to SendGridSendGrid by Twilio — email delivery and marketing platform.
Help Scout to KlaviyoKlaviyo is a marketing automation platform for email and SMS.
More into MyDesk
Google Sheets to MyDeskGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to MyDeskGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to MyDeskGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Google Drive to MyDeskGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
Mailchimp to MyDeskMailchimp marketing automation and email platform.
Questions
Help Scout and MyDesk, answered
What can start an automation from Help Scout?
Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one.
What can your agent do in MyDesk when something happens in Help Scout?
Any of MyDesk's 4 actions, including Find Contact, Find Country, Find Opportunity and Find Task. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from MyDesk to Help Scout?
Yes. When something happens in MyDesk, your agent can act in Help Scout too. This page covers both directions: MyDesk's triggers and Help Scout's actions are listed here as well.
Do I have to build a connector for Help Scout or MyDesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Help Scout and MyDesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.