Connect Help Scout and Microsoft Entra ID

Both apps 39Help Scout 23Microsoft Entra ID 16

• Trigger
  New Conversation

  Polls for newly created conversations across mailboxes.

• Trigger
  New Customer

  Polls for newly created customers.

• Trigger
  New Mailbox

  Polls for newly created mailboxes.

• Trigger
  New User

  Polls for newly added users (team members).

• Action
  Add Customer Email

  Add an email address to a customer.

• Action
  Create Customer

  Create a new customer record.

• Action
  Create Note

  Add an internal note thread to a conversation.

• Action
  Create Thread (Reply)

  Add a reply thread to an existing conversation.

• Action
  Delete Conversation

  Delete a conversation by ID.

• Action
  Get Conversation

  Retrieve a single conversation by ID.

• Action
  Get Customer

  Retrieve a single customer by ID.

• Action
  Get Mailbox

  Retrieve a single mailbox by ID.

• Action
  Get User

  Retrieve a single user by ID.

• Action
  List Conversations

  List conversations, optionally filtered by mailbox, status, tag, or query.

• Action
  List Conversation Threads

  List all threads on a conversation.

• Action
  List Customers

  List customers, optionally filtered by email, mailbox, or query.

• Action
  List Mailboxes

  List all mailboxes in the account.

• Action
  List Mailbox Folders

  List the folders within a mailbox.

• Action
  List Tags

  List all tags in the account.

• Action
  List Users

  List all users (team members) in the account.

• Action
  Update Conversation

  Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.

• Action
  Update Conversation Tags

  Replace the tags on a conversation.

• Action
  Update Customer

  Update a customer's profile fields.

• Trigger
  New Group

  Triggers when a new group is created in your Microsoft Entra ID directory.

• Trigger
  New User

  Triggers when a new user is created in your Microsoft Entra ID directory.

• Action
  Add User to Group

  Adds a user as a member of a group in your Microsoft Entra ID directory.

• Action
  Create Group

  Creates a new security group or Microsoft 365 group in your Microsoft Entra ID directory.

• Action
  Create User

  Creates a new user in your Microsoft Entra ID directory with a starting password.

• Action
  Delete Group

  Deletes a group from your Microsoft Entra ID directory.

• Action
  Delete User

  Deletes a user from your Microsoft Entra ID directory. Deleted users can be restored for 30 days.

• Action
  Disable User

  Disables an existing user's account so they can no longer sign in. The user and their data are kept.

• Action
  Find Group

  Returns the groups whose name matches the name you give, either exactly or by how it starts, plus the first match on its own.

• Action
  Find User

  Finds a user in your Microsoft Entra ID directory whose email address or sign-in name matches the one you give. Returns nothing when no user matches.

• Action
  Get Group

  Fetches a group by ID. An error occurs if the group is not found.

• Action
  Get User

  Returns a user's profile from your Microsoft Entra ID directory by object ID or sign-in name.

• Action
  List Group Members

  Returns all direct members of a group: users, nested groups, devices and service principals.

• Action
  Remove User from Group

  Removes a user from a group in your Microsoft Entra ID directory.

• Action
  Update Group

  Updates the name, description or settings of a group in your Microsoft Entra ID directory. Fields left blank are not changed.

• Action
  Update User

  Updates the profile details of an existing user in your Microsoft Entra ID directory. Fields left blank are not changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.