Integration
Connect Help Scout and Mattermost
When New Conversation fires in Help Scout, your agent runs Post Message in Mattermost, or New Channel in Mattermost to Add Customer Email in Help Scout. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Help Scout and Mattermost to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Help Scout and Mattermost can do together
From Help Scout to Mattermost
When New Conversation in Help Scout
then Post Message in Mattermost
From Mattermost to Help Scout
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Help Scout and Mattermost
Triggers and actions 6 triggers · 45 actions
- New Conversation
Polls for newly created conversations across mailboxes.
- New Customer
Polls for newly created customers.
- New Mailbox
Polls for newly created mailboxes.
- New User
Polls for newly added users (team members).
- Add Customer Email
Add an email address to a customer.
- Create Customer
Create a new customer record.
- Create Note
Add an internal note thread to a conversation.
- Create Thread (Reply)
Add a reply thread to an existing conversation.
- Delete Conversation
Delete a conversation by ID.
- Get Conversation
Retrieve a single conversation by ID.
- Get Customer
Retrieve a single customer by ID.
- Get Mailbox
Retrieve a single mailbox by ID.
- Get User
Retrieve a single user by ID.
- List Conversations
List conversations, optionally filtered by mailbox, status, tag, or query.
- List Conversation Threads
List all threads on a conversation.
- List Customers
List customers, optionally filtered by email, mailbox, or query.
- List Mailboxes
List all mailboxes in the account.
- List Mailbox Folders
List the folders within a mailbox.
- List Tags
List all tags in the account.
- List Users
List all users (team members) in the account.
- Update Conversation
Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.
- Update Conversation Tags
Replace the tags on a conversation.
- Update Customer
Update a customer's profile fields.
- New Channel
Triggers when a new public channel is created in a Mattermost team.
- New user
Triggers when a new user joins the selected Mattermost team.
- Add direct channel
Creates (or returns the existing) direct message channel between two users.
- Add Reaction
Adds an emoji reaction to a Mattermost post.
- Add user
Creates a new user account on the Mattermost server and returns the created user.
- Add User to Channel
Adds a user to a Mattermost channel.
- Add user to team
Adds a user to a team, making them a team member.
- Create Channel
Creates a public or private channel in a Mattermost team.
- Delete channel
Deletes (archives) a Mattermost channel, or permanently deletes it when requested.
- Delete Post
Deletes a Mattermost post.
- Delete reaction
Removes a user's emoji reaction from a post.
- Find channels by name
Searches a team's public channels (and channels you belong to) whose name or display name matches a search term, and returns the matching channels.
- Find posts by terms
Searches the posts in a team for the given search terms and returns the matching posts.
- Find User by Email
Finds a Mattermost user by email address.
- Find user by username
Finds a Mattermost user by their username and returns the user's profile.
- Get channel
Returns a Mattermost channel's details (name, display name, team, type, purpose and header) by its channel ID.
- Get Post
Returns a single Mattermost post by its ID.
- Get team
Returns a Mattermost team by its ID.
- Get user
Returns a Mattermost user's profile by their user ID.
- List channels
Returns the public channels on a Mattermost team.
- List posts
Returns the most recent posts in a Mattermost channel, newest first, optionally limited to posts changed since a time or before/after a given post.
- List Teams
Returns the Mattermost teams you belong to.
- List users
Returns users on the Mattermost server, optionally limited to a team, channel or group, or filtered by role and active status.
- Pin post
Pins a post to the channel it was posted in.
- Post Message
Posts a new message to a Mattermost channel, optionally as a reply in a thread.
- Remove user from channel
Removes a user from a channel.
- Update channel
Updates a channel's name, display name, purpose, header or other settings. Only the fields you fill in are changed.
- Update Post
Changes the text of an existing Mattermost post.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Help Scout
Help Scout to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Help Scout to StripeStripe is a payment processing platform for online businesses.
Help Scout to JIRAAtlassian JIRA Cloud — issue tracking and project management.
Help Scout to ZoomZoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...
Help Scout to SendGridSendGrid by Twilio — email delivery and marketing platform.
Help Scout to KlaviyoKlaviyo is a marketing automation platform for email and SMS.
More into Mattermost
Google Sheets to MattermostGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to MattermostGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to MattermostGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Google Drive to MattermostGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
Mailchimp to MattermostMailchimp marketing automation and email platform.
Questions
Help Scout and Mattermost, answered
What can start an automation from Help Scout?
Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Mattermost when something happens in Help Scout?
Any of Mattermost's 26 actions, including Create Channel, Post Message, Update channel and Update Post. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Mattermost to Help Scout?
Yes. When something happens in Mattermost, your agent can act in Help Scout too. This page covers both directions: Mattermost's triggers and Help Scout's actions are listed here as well.
Do I have to build a connector for Help Scout or Mattermost?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Help Scout and Mattermost without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.