Integration
Connect Help Scout to LiveChat
When something happens in Help Scout, your agent does the next thing in LiveChat. Describe it and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Help Scout and LiveChat to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Help Scout can start in LiveChat
When New Conversation in Help Scout
then Create Agent in LiveChat
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Help Scout and LiveChat
Triggers and actions 4 triggers · 36 actions
- New Conversation
Polls for newly created conversations across mailboxes.
- New Customer
Polls for newly created customers.
- New Mailbox
Polls for newly created mailboxes.
- New User
Polls for newly added users (team members).
- Add Customer Email
Add an email address to a customer.
- Create Customer
Create a new customer record.
- Create Note
Add an internal note thread to a conversation.
- Create Thread (Reply)
Add a reply thread to an existing conversation.
- Delete Conversation
Delete a conversation by ID.
- Get Conversation
Retrieve a single conversation by ID.
- Get Customer
Retrieve a single customer by ID.
- Get Mailbox
Retrieve a single mailbox by ID.
- Get User
Retrieve a single user by ID.
- List Conversations
List conversations, optionally filtered by mailbox, status, tag, or query.
- List Conversation Threads
List all threads on a conversation.
- List Customers
List customers, optionally filtered by email, mailbox, or query.
- List Mailboxes
List all mailboxes in the account.
- List Mailbox Folders
List the folders within a mailbox.
- List Tags
List all tags in the account.
- List Users
List all users (team members) in the account.
- Update Conversation
Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.
- Update Conversation Tags
Replace the tags on a conversation.
- Update Customer
Update a customer's profile fields.
- Create Agent
Create a new agent (Configuration API).
- Create Group
Create a new group/department (Configuration API).
- Deactivate Chat
Deactivate (close) an active chat (Agent Chat API).
- Delete Agent
Delete an agent by login/email (Configuration API).
- Delete Group
Delete a group/department by id (Configuration API).
- Get Agent
Get a single agent by login/email (Configuration API).
- Get Chat
Get a chat with its threads (Agent Chat API).
- List Agents
List all agents on the LiveChat account (Configuration API).
- List Archives
List archived (finished) chats (Agent Chat API).
- List Chats
List chats (active and inactive) accessible to the requester (Agent Chat API).
- List Groups
List all groups (departments) on the account (Configuration API).
- Send Message
Send a text message into a chat (Agent Chat API send_event).
- Start Chat
Start a new chat (Agent Chat API).
- Tag Chat Thread
Add a tag to a chat thread (Agent Chat API).
- Transfer Chat
Transfer a chat to an agent or group (Agent Chat API).
- Update Agent
Update an existing agent (Configuration API).
- Update Group
Update a group/department (Configuration API).
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Help Scout and LiveChat, answered
What can start an automation from Help Scout?
Any of Help Scout's 4 triggers in the catalog, including New Conversation, New Customer, New Mailbox and New User. Describe the moment in plain language and your agent picks the right one.
What can your agent do in LiveChat when something happens in Help Scout?
Any of LiveChat's 17 actions, including Create Agent, Create Group, Send Message and Update Agent. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from LiveChat to Help Scout?
LiveChat has no triggers in the catalog today, so automations start in Help Scout. If you need the other direction, ask: your agent reads LiveChat's API documentation and adds it.
Do I have to build a connector for Help Scout or LiveChat?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.