Connect Help Scout and Hiro.fm

Both apps 36Help Scout 23Hiro.fm 13

• Trigger
  New Conversation

  Polls for newly created conversations across mailboxes.

• Trigger
  New Customer

  Polls for newly created customers.

• Trigger
  New Mailbox

  Polls for newly created mailboxes.

• Trigger
  New User

  Polls for newly added users (team members).

• Action
  Add Customer Email

  Add an email address to a customer.

• Action
  Create Customer

  Create a new customer record.

• Action
  Create Note

  Add an internal note thread to a conversation.

• Action
  Create Thread (Reply)

  Add a reply thread to an existing conversation.

• Action
  Delete Conversation

  Delete a conversation by ID.

• Action
  Get Conversation

  Retrieve a single conversation by ID.

• Action
  Get Customer

  Retrieve a single customer by ID.

• Action
  Get Mailbox

  Retrieve a single mailbox by ID.

• Action
  Get User

  Retrieve a single user by ID.

• Action
  List Conversations

  List conversations, optionally filtered by mailbox, status, tag, or query.

• Action
  List Conversation Threads

  List all threads on a conversation.

• Action
  List Customers

  List customers, optionally filtered by email, mailbox, or query.

• Action
  List Mailboxes

  List all mailboxes in the account.

• Action
  List Mailbox Folders

  List the folders within a mailbox.

• Action
  List Tags

  List all tags in the account.

• Action
  List Users

  List all users (team members) in the account.

• Action
  Update Conversation

  Update a conversation's subject, status, mailbox, assignee, or owner via JSON Patch.

• Action
  Update Conversation Tags

  Replace the tags on a conversation.

• Action
  Update Customer

  Update a customer's profile fields.

• Trigger
  New Episode

  Triggers when a new episode is added to a Hiro.fm show.

• Trigger
  New Listener via Hiro Sales Page or Keyword

  Triggers when a new listener (contact) is added in Hiro.fm, including listeners who join from your sales page. Optionally limited to one show.

• Trigger
  New Show

  Triggers when a new show is created in your Hiro.fm account.

• Action
  Delete Contact

  Deletes a Hiro.fm contact, identified by ID, email or phone number.

• Action
  Delete Episode

  Deletes an episode from a Hiro.fm show.

• Action
  Find Customer

  Searches Hiro.fm contacts (listeners) by name, email, phone, tag or show and returns the matches.

• Action
  Get Contact

  Returns one Hiro.fm contact (listener), including name, email, phone, shows they can access and tags.

• Action
  Get Episode

  Returns one episode of a Hiro.fm show, including its title, audio link, duration, notes and release settings.

• Action
  Get Show

  Returns one Hiro.fm show's details, including its title, creator, summary, release settings and sales page link.

• Action
  List Episodes

  Returns all episodes of a Hiro.fm show with their titles, audio links, durations and release settings.

• Action
  List Shows

  Returns all of your Hiro.fm shows with their titles, creators, release settings and sales page links.

• Action
  Resend Access Messages

  Resends a contact's access messages for a Hiro.fm show. Identify the contact by ID, email or phone number.

• Action
  Upload Episode Audio

  Uploads an audio file (such as an MP3) to an episode of a Hiro.fm show from a file URL.

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