Integration
Connect Heartbeat and Zendesk
When Course Completed fires in Heartbeat, your agent runs Add Comment to Ticket in Zendesk, or New Messaging Conversation in Zendesk to Create Event in Heartbeat. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Heartbeat and Zendesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Heartbeat and Zendesk can do together
From Heartbeat to Zendesk
When Course Completed in Heartbeat
then Add Comment to Ticket in Zendesk
From Zendesk to Heartbeat
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Heartbeat and Zendesk
Triggers and actions 7 triggers · 24 actions
- Abandoned Invitation Link
Triggers when someone enters their information in an invitation link, but does not make a purchase or create their account. This will trigger after 4 hours, if the user still has not made a purchase or created their account.
- Course Completed
Triggers when a user completes a course.
- New Event
Triggers when a new event is created.
- New Event RSVP
Triggers when someone RSVPs to an event.
- Create Event
Creates an event in a Heartbeat community and optionally invites people or groups.
- Create Group
Creates a group in a Heartbeat community, optionally nested under another group and seeded with members.
- Create Thread
Posts a new thread in a Heartbeat channel.
- Deactivate User
Removes a person's access to a Heartbeat community by email. Their threads, comments and messages stay in place.
- List Channels
Returns all channels in the Heartbeat community, with each channel's name, emoji and type.
- List Threads
Returns all threads posted in a Heartbeat channel, with each thread's body, author, link and creation time.
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Heartbeat and Zendesk, answered
What can start an automation from Heartbeat?
Any of Heartbeat's 4 triggers in the catalog, including Course Completed, New Event, New Event RSVP and Abandoned Invitation Link. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zendesk when something happens in Heartbeat?
Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zendesk to Heartbeat?
Yes. When something happens in Zendesk, your agent can act in Heartbeat too. This page covers both directions: Zendesk's triggers and Heartbeat's actions are listed here as well.
Do I have to build a connector for Heartbeat or Zendesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.