Integration

Connect HappyFox Chat to Ninety

When something happens in HappyFox Chat, your agent does the next thing in Ninety. Describe it in plain language and the automation is built, tested on every branch and kept running.

HappyFox Chat3 triggersHappyFox Chat8 actionsNinety4 triggersNinety21 actions

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What do you want HappyFox Chat and Ninety to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with HappyFox Chat and Ninety

Triggers and actions 7 triggers · 29 actions

Trigger
Finished Chat
Triggered when a chat in HappyFox Chat ends and its transcript is created.
Trigger
New Missed Chat
Triggered when a chat in HappyFox Chat ends without an agent answering it.
Trigger
New Offline Message
Triggered when a visitor leaves an offline message in HappyFox Chat.
Action
Get agent
Returns one HappyFox Chat agent by ID, with their name, display name, email, timezone and permissions.
Action
Get department
Returns one HappyFox Chat department by ID, with its name, chat profile and assigned agents.
Action
List agents
Returns the agents on your HappyFox Chat account, with their names, emails, timezones and permissions.
Action
List canned responses
Returns the canned responses on your HappyFox Chat account, with their text and the shortcuts agents type to insert them.
Action
List departments
Returns the departments on your HappyFox Chat account, with their names and the agents assigned to each.
Action
List offline messages
Returns the offline messages visitors left in HappyFox Chat while no agent was available.
Action
List transcripts
Returns chat transcripts from HappyFox Chat, optionally narrowed by agent, visitor, department, chat profile or date range.
Action
List visitors
Returns the visitors known to your HappyFox Chat account, with their contact details and browsing information.
Trigger
New Issue Created
Triggered when a new issue is created in Ninety, optionally only on one team or only short-term vs long-term issues.
Trigger
New Measurable
Triggered when a new measurable (KPI) is added to your Ninety scorecard, optionally only those tracked over a given period like weekly or monthly.
Trigger
New Team
Triggered when a new team is created in your Ninety company.
Trigger
To-Do Created, Updated, or Deleted
Triggered when a to-do is created or changed in Ninety — including being completed or archived — optionally only on one team or only personal to-dos. Ninety's API does not report hard deletions, so a removed to-do simply stops appearing rather than firing this trigger.
Action
Create Issue
Creates an issue on a Ninety team's issues list.
Action
Create Milestone
Creates a milestone on a Ninety rock, with a title and due date.
Action
Create Rock
Creates a rock (a quarterly goal) for a Ninety team, with a due date, status and level.
Action
Create To-Do
Creates a to-do on a Ninety team, with a due date and optional description.
Action
Delete Issue
Deletes an existing Issue in Ninety by its ID.
Action
Delete Measurable Note
Deletes the note on a Measurable for one scorecard period.
Action
Delete Measurable Score
Deletes the score on a Measurable for one scorecard period.
Action
Delete Rock
Deletes a Rock in Ninety by its ID. Returns the deleted Rock's ID along with the status Ninety returned.
Action
Delete To-Do
Deletes a to-do in Ninety by its ID. Use it to remove a to-do that was created by mistake or is no longer needed.
Action
Find Issue
Searches Ninety for issues matching the words you provide, optionally narrowed to one team or to short-term vs long-term issues. Returns the matching issues.
Action
Find Measurable
Searches Ninety's scorecard for measurables (KPIs) matching the words you provide, optionally limited to a tracking period like weekly or monthly. Returns the matching measurables.
Action
Find Milestone
Searches Ninety for milestones by title. Ninety carries milestones on their rocks, so this reads the rocks (optionally just one team's) and returns the milestones whose title matches, optionally limited to a single rock.
Action
Find Rock
Searches Ninety for rocks (quarterly goals) matching the words you provide, optionally narrowed to one team or one status. Returns the matching rocks.
Action
Find Team
Returns the teams in your Ninety company, optionally only those whose name contains the words you provide. Use it to get the team ID other Ninety actions need.
Action
Find To-Do
Searches Ninety for to-dos matching the words you provide, optionally narrowed to one team, to personal to-dos, or to finished vs open ones. Returns the matching to-dos.
Action
Update Issue
Changes an existing issue in Ninety — its title, detail, team, priority, short-term/long-term setting, or whether it is solved. Fields you leave blank are left as they are.
Action
Update Measurable Note
Saves the note on a Ninety scorecard measurable for one period, replacing any note already there.
Action
Update Measurable Score
Records the score on a Ninety scorecard measurable for one period, replacing any score already there.
Action
Update Milestone
Changes an existing milestone in Ninety — its title, detail, due date, owner, or whether it is finished. Fields you leave blank are left as they are.
Action
Update Rock
Changes an existing rock (quarterly goal) in Ninety — its title, detail, status, owner, team, quarter, due date, or whether it is archived. Fields you leave blank are left as they are.
Action
Update To-Do
Changes an existing to-do in Ninety — its title, detail, due date, owner, team, repeat setting, or whether it is done or archived. Fields you leave blank are left as they are.

Each app on its own

The other way round: Ninety to HappyFox Chat