Connect HappyFox Chat to Amberscript

Both apps 21HappyFox Chat 11Amberscript 10

• Trigger
  Finished Chat

  Triggered when a chat in HappyFox Chat ends and its transcript is created.

• Trigger
  New Missed Chat

  Triggered when a chat in HappyFox Chat ends without an agent answering it.

• Trigger
  New Offline Message

  Triggered when a visitor leaves an offline message in HappyFox Chat.

• Action
  Get agent

  Returns one HappyFox Chat agent by ID, with their name, display name, email, timezone and permissions.

• Action
  Get department

  Returns one HappyFox Chat department by ID, with its name, chat profile and assigned agents.

• Action
  List agents

  Returns the agents on your HappyFox Chat account, with their names, emails, timezones and permissions.

• Action
  List canned responses

  Returns the canned responses on your HappyFox Chat account, with their text and the shortcuts agents type to insert them.

• Action
  List departments

  Returns the departments on your HappyFox Chat account, with their names and the agents assigned to each.

• Action
  List offline messages

  Returns the offline messages visitors left in HappyFox Chat while no agent was available.

• Action
  List transcripts

  Returns chat transcripts from HappyFox Chat, optionally narrowed by agent, visitor, department, chat profile or date range.

• Action
  List visitors

  Returns the visitors known to your HappyFox Chat account, with their contact details and browsing information.

• Trigger
  Job Finished

  Triggers when a job has finished on our platform.

• Action
  Add glossary

  Create a new glossary of terms that can be referenced by glossaryId on job upload for improved transcription accuracy. POST https://api.amberscript.com/api/glossaries?apiKey={apiKey}.

• Action
  Create New Job

  This action creates a new job on the Amberscript platform.

• Action
  Delete glossary

  Delete an existing glossary. DELETE https://api.amberscript.com/api/glossaries/{glossaryId}?apiKey={apiKey}.

• Action
  Delete job

  Delete a transcription job. DELETE https://api.amberscript.com/api/jobs?jobId={jobId}&apiKey={apiKey}. Returns {"message":"Job deleted"}.

• Action
  Get job

  Retrieve the status/details of a transcription job. GET https://api.amberscript.com/api/jobs/status?jobId={jobId}&apiKey={apiKey}. Returns jobStatus with status OPEN/BUSY/ERROR/DONE, transcriptionType, jobType, language, nrAudioSeconds, etc.

• Action
  Get job transcript

  Download a finished job's transcript/subtitles in a chosen export format. GET https://api.amberscript.com/api/jobs/export-{format}?jobId={jobId}&apiKey={apiKey} where format is one of srt, vtt, txt, json (srt/vtt take optional maxCharsPerRow/maxNumberOfRows/maxScreenTimePerRowSeconds; txt takes optional includeTimestamps/includeSpeakers/highlightsOnly/maxCharsPerRow). SRT/VTT/JSON return the content directly (JSON export returns structured word-level data); TXT and STL(deprecated) return a downloadUrl JSON wrapper for some formats. Implementer should expose a format field and branch the endpoint/response handling accordingly.

• Action
  List glossaries

  List all glossaries defined on the account (used to supply glossaryId when uploading a job). GET https://api.amberscript.com/api/glossaries?apiKey={apiKey} per Amberscript docs Glossary section.

• Action
  List jobs

  List all transcription jobs for the account. GET https://api.amberscript.com/api/jobs?apiKey={apiKey}. Returns an array of jobStatus objects.

• Action
  Update glossary

  Update an existing glossary's terms. PUT/PATCH https://api.amberscript.com/api/glossaries/{glossaryId}?apiKey={apiKey}.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.