Connect Halo Service Solutions and Yandex

Both apps 28Halo Service Solutions 16Yandex 12

• Trigger
  New Ticket

  Triggers when a new ticket is logged in Halo.

• Trigger
  Ticket Updated

  Triggers when a ticket is created or updated in Halo.

• Action
  Add action to ticket

  Adds a new action (note, update or outcome) to an existing Halo ticket.

• Action
  Add project

  Creates a new project in Halo and returns the created project record.

• Action
  Create Site

  Creates a new site for a customer in Halo.

• Action
  Create Ticket

  Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment.

• Action
  Create User

  Creates a new end user in Halo under the chosen site.

• Action
  Get customer

  Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity.

• Action
  Get project

  Returns a single Halo project by its ID, including its details and custom fields.

• Action
  Get ticket

  Returns a single Halo ticket by its ID, optionally with extra details and its last action.

• Action
  Get user

  Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups.

• Action
  List customers

  Returns a list of customers (clients) in Halo, optionally filtered by search text or top level.

• Action
  List tickets

  Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more.

• Action
  List users

  Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria.

• Action
  Update ticket

  Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed.

• Action
  Update user

  Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values.

• Trigger
  New file

  Triggers when a new file is uploaded to Yandex Disk.

• Action
  Add folder

  Creates a new empty folder at the given path on Yandex Disk. The parent folder must already exist.

• Action
  Copy resource

  Copies a file or folder on Yandex Disk to a new location and returns a link to the copy, or to the copy operation when Yandex performs it in the background.

• Action
  Delete resource

  Deletes a file or folder on Yandex Disk, moving it to the Trash by default or removing it permanently.

• Action
  Get download link

  Returns a temporary direct link for downloading a file stored on Yandex Disk.

• Action
  Get resource

  Returns the details of a file or folder on Yandex Disk, such as its name, type, size, dates and custom properties. For a folder, the response also lists the items inside it.

• Action
  List files

  Returns a flat list of every file on the user's Yandex Disk, optionally filtered by media type and sorted.

• Action
  List public resources

  Returns the files and folders on your Yandex Disk that have been published with a public link.

• Action
  List recently uploaded files

  Returns the files most recently uploaded to Yandex Disk, newest first, optionally filtered by media type.

• Action
  Move resource

  Moves or renames a file or folder on Yandex Disk. Returns a link to the moved item, or to the background move operation when it runs asynchronously.

• Action
  Publish resource

  Publishes a file or folder on Yandex Disk so it gets a public link, optionally with access settings such as a password or expiry. Returns a link to the published resource's metadata.

• Action
  Update resource

  Adds or changes custom properties on a file or folder in Yandex Disk. Properties with the same name are overwritten, new ones are added, and a property set to null is removed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.