Connect Halo Service Solutions to Writer

Both apps 32Halo Service Solutions 16Writer 16

• Trigger
  New Ticket

  Triggers when a new ticket is logged in Halo.

• Trigger
  Ticket Updated

  Triggers when a ticket is created or updated in Halo.

• Action
  Add action to ticket

  Adds a new action (note, update or outcome) to an existing Halo ticket.

• Action
  Add project

  Creates a new project in Halo and returns the created project record.

• Action
  Create Site

  Creates a new site for a customer in Halo.

• Action
  Create Ticket

  Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment.

• Action
  Create User

  Creates a new end user in Halo under the chosen site.

• Action
  Get customer

  Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity.

• Action
  Get project

  Returns a single Halo project by its ID, including its details and custom fields.

• Action
  Get ticket

  Returns a single Halo ticket by its ID, optionally with extra details and its last action.

• Action
  Get user

  Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups.

• Action
  List customers

  Returns a list of customers (clients) in Halo, optionally filtered by search text or top level.

• Action
  List tickets

  Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more.

• Action
  List users

  Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria.

• Action
  Update ticket

  Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed.

• Action
  Update user

  Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values.

• Action
  Add file

  Uploads a file (PDF, Word, PowerPoint, image, email, HTML, subtitle, CSV or Excel) to your Writer account, optionally attaching it to a Knowledge Graph.

• Action
  Add file to knowledge graph

  Adds an uploaded file to a Writer Knowledge Graph.

• Action
  Add knowledge graph

  Create a new Knowledge Graph.

• Action
  Ask knowledge graph

  Ask a natural-language question against a Knowledge Graph and get an answer with citations.

• Action
  Delete file

  Permanently delete a file from Writer. This cannot be undone.

• Action
  Delete file from knowledge graph

  Remove a file from a Knowledge Graph. The file remains in your Writer files.

• Action
  Delete knowledge graph

  Delete a Writer Knowledge Graph.

• Action
  Generate chat completion

  Generate a multi-turn chat completion from a list of messages, distinct from the existing single-prompt Send Prompt/Text generation op.

• Action
  Get file

  Retrieve a file's details, including its name, processing status, and the Knowledge Graphs it belongs to.

• Action
  Get knowledge graph

  Retrieve a Writer Knowledge Graph by its id, including file processing status and connected web URLs.

• Action
  List knowledge graphs

  Retrieve a list of Knowledge Graphs. By default only org-wide Knowledge Graphs are returned; supply team IDs to include graphs deployed to those teams.

• Action
  List models

  Lists the models available to your Writer account for text generation, chat completions and other AI tasks.

• Action
  Parse PDF

  Parse a PDF document into structured text.

• Action
  Search web

  Searches the web for a query using Writer's web search tool and returns a generated answer with the source URLs it drew on.

• Action
  Send Prompt

  Generates text from a single prompt with a Writer Palmyra model (or an external model configured for your organization), without conversational context.

• Action
  Update knowledge graph

  Update a Knowledge Graph's name/description.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.