Connect Halo Service Solutions and Twist

Both apps 36Halo Service Solutions 16Twist 20

• Trigger
  New Ticket

  Triggers when a new ticket is logged in Halo.

• Trigger
  Ticket Updated

  Triggers when a ticket is created or updated in Halo.

• Action
  Add action to ticket

  Adds a new action (note, update or outcome) to an existing Halo ticket.

• Action
  Add project

  Creates a new project in Halo and returns the created project record.

• Action
  Create Site

  Creates a new site for a customer in Halo.

• Action
  Create Ticket

  Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment.

• Action
  Create User

  Creates a new end user in Halo under the chosen site.

• Action
  Get customer

  Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity.

• Action
  Get project

  Returns a single Halo project by its ID, including its details and custom fields.

• Action
  Get ticket

  Returns a single Halo ticket by its ID, optionally with extra details and its last action.

• Action
  Get user

  Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups.

• Action
  List customers

  Returns a list of customers (clients) in Halo, optionally filtered by search text or top level.

• Action
  List tickets

  Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more.

• Action
  List users

  Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria.

• Action
  Update ticket

  Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed.

• Action
  Update user

  Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values.

• Trigger
  New Comment Posted in Thread

  Triggers when a new comment is added in a thread.

• Trigger
  New Message Posted in Conversation

  Triggers when a new message is added anywhere inside a conversation.

• Trigger
  New Thread Added to Channel

  Triggers when a new thread is added to a channel.

• Action
  Add channel

  Create a new channel in a workspace.

• Action
  Delete comment

  Deletes a comment from a Twist thread.

• Action
  Delete thread

  Remove a thread.

• Action
  Find Comment by Id

  Gets a single Twist comment by its ID.

• Action
  Find Thread

  Returns the threads in a channel whose title contains the specified text (case-insensitive), plus the first match.

• Action
  Find Thread by Id

  Returns the Twist thread with the specified ID.

• Action
  Find User by Id

  Finds a user by matching against their id.

• Action
  List channels

  Return all channels in a workspace.

• Action
  List comments

  Lists the comments in a Twist thread, newest first by default.

• Action
  List threads

  Lists threads in a Twist channel, newest-updated first by default, with optional filters.

• Action
  List users

  Lists all users in a Twist workspace.

• Action
  List workspaces

  Gets all the workspaces (teams) the connected user belongs to.

• Action
  Post Comment

  Post a comment to a thread you choose.

• Action
  Post Message

  Posts a new message to an existing Twist conversation (direct message).

• Action
  Post Thread

  Adds a new thread to a Twist channel.

• Action
  Update comment

  Edit an existing comment's content.

• Action
  Update thread

  Updates the title, content, attachments, action buttons or mentions of an existing Twist thread.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.