Connect Halo Service Solutions to Timeero

Both apps 37Halo Service Solutions 16Timeero 21

• Trigger
  New Ticket

  Triggers when a new ticket is logged in Halo.

• Trigger
  Ticket Updated

  Triggers when a ticket is created or updated in Halo.

• Action
  Add action to ticket

  Adds a new action (note, update or outcome) to an existing Halo ticket.

• Action
  Add project

  Creates a new project in Halo and returns the created project record.

• Action
  Create Site

  Creates a new site for a customer in Halo.

• Action
  Create Ticket

  Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment.

• Action
  Create User

  Creates a new end user in Halo under the chosen site.

• Action
  Get customer

  Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity.

• Action
  Get project

  Returns a single Halo project by its ID, including its details and custom fields.

• Action
  Get ticket

  Returns a single Halo ticket by its ID, optionally with extra details and its last action.

• Action
  Get user

  Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups.

• Action
  List customers

  Returns a list of customers (clients) in Halo, optionally filtered by search text or top level.

• Action
  List tickets

  Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more.

• Action
  List users

  Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria.

• Action
  Update ticket

  Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed.

• Action
  Update user

  Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values.

• Action
  Add Schedule

  Adds a new schedule for a user or resource, defining date/time and configuration (action, distinct from the existing New Schedule trigger).

• Action
  Add Timesheet

  Creates a new timesheet entry.

• Action
  Add User

  Creates a new user/employee in the company.

• Action
  Approve Timesheets

  Approves one or more Timeero timesheets by their IDs, optionally without notifying the users.

• Action
  Clock in user

  Clocks in a user to start tracking time (action, distinct from the existing Clock In webhook trigger).

• Action
  Clock out user

  Clocks a user out of their open timesheet in Timeero.

• Action
  Create Job

  Creates a new job

• Action
  Create Task

  Create a new task in the system.

• Action
  Delete Job

  Deletes a specific job by its job ID.

• Action
  Delete Task

  Deletes a task in the Timeero company by its ID.

• Action
  Get Job

  Retrieves a single Timeero job by its ID.

• Action
  Get Task

  Retrieves a specific task's information by task id.

• Action
  Get Timesheet

  Retrieves a specific timesheet by id.

• Action
  Get User

  Retrieves a specific user's information by user id.

• Action
  List Jobs

  Returns a list of all jobs within a company.

• Action
  List Users

  Lists the users in your Timeero company, optionally filtered by search text, role, group or active status.

• Action
  Update Job

  Updates a specific job's information.

• Action
  Update Schedule

  Updates an existing schedule's time, assigned user, or other details.

• Action
  Update Task

  Updates a specific task's information.

• Action
  Update Timesheet

  Updates an existing timesheet entry in Timeero.

• Action
  Update User

  Updates an existing user's information.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.