Connect Halo Service Solutions to Responder Live (רב מסר)

Both apps 31Halo Service Solutions 16Responder Live (רב מסר) 15

• Trigger
  New Ticket

  Triggers when a new ticket is logged in Halo.

• Trigger
  Ticket Updated

  Triggers when a ticket is created or updated in Halo.

• Action
  Add action to ticket

  Adds a new action (note, update or outcome) to an existing Halo ticket.

• Action
  Add project

  Creates a new project in Halo and returns the created project record.

• Action
  Create Site

  Creates a new site for a customer in Halo.

• Action
  Create Ticket

  Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment.

• Action
  Create User

  Creates a new end user in Halo under the chosen site.

• Action
  Get customer

  Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity.

• Action
  Get project

  Returns a single Halo project by its ID, including its details and custom fields.

• Action
  Get ticket

  Returns a single Halo ticket by its ID, optionally with extra details and its last action.

• Action
  Get user

  Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups.

• Action
  List customers

  Returns a list of customers (clients) in Halo, optionally filtered by search text or top level.

• Action
  List tickets

  Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more.

• Action
  List users

  Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria.

• Action
  Update ticket

  Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed.

• Action
  Update user

  Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values.

• Action
  Add list

  Creates a new subscriber list in the Responder account.

• Action
  Add personal field

  Creates a new personal (custom) field on the account or on a specific list.

• Action
  Add tag to subscriber

  Adds one or more tags, by name, to an existing subscriber.

• Action
  Add unwanted email

  Adds an email address to the account's unwanted list so it no longer receives mailings.

• Action
  Create Subscriber

  Creates a new subscriber in one or more of your Responder lists.

• Action
  Delete subscriber

  Removes a subscriber from the Responder account.

• Action
  Delete tag from subscriber

  Removes a tag from a subscriber in Responder.

• Action
  Get list

  Returns a single Responder list by its ID, including its name, public name, sender and settings.

• Action
  List lists

  Returns all mailing lists in the Responder account, with each list's name, settings and subscriber count.

• Action
  List personal fields

  Returns the account-level personal fields defined in Responder, with their type, position and select options.

• Action
  List subscribers

  Returns the subscribers of a Responder list, with their contact details, status and personal field values.

• Action
  List tags

  Returns all subscriber tags defined in the Responder account.

• Action
  Unsubscribe subscriber

  Marks a subscriber as unsubscribed, identified by subscriber ID, email address or phone number.

• Action
  Update personal field

  Updates an existing personal field's name, type, visibility, position, default value or options.

• Action
  Update subscriber

  Updates an existing subscriber's name, email, phone, personal fields, tags and subscription status.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.