Connect Halo Service Solutions and Ninety

Both apps 41Halo Service Solutions 16Ninety 25

• Trigger
  New Ticket

  Triggers when a new ticket is logged in Halo.

• Trigger
  Ticket Updated

  Triggers when a ticket is created or updated in Halo.

• Action
  Add action to ticket

  Adds a new action (note, update or outcome) to an existing Halo ticket.

• Action
  Add project

  Creates a new project in Halo and returns the created project record.

• Action
  Create Site

  Creates a new site for a customer in Halo.

• Action
  Create Ticket

  Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment.

• Action
  Create User

  Creates a new end user in Halo under the chosen site.

• Action
  Get customer

  Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity.

• Action
  Get project

  Returns a single Halo project by its ID, including its details and custom fields.

• Action
  Get ticket

  Returns a single Halo ticket by its ID, optionally with extra details and its last action.

• Action
  Get user

  Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups.

• Action
  List customers

  Returns a list of customers (clients) in Halo, optionally filtered by search text or top level.

• Action
  List tickets

  Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more.

• Action
  List users

  Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria.

• Action
  Update ticket

  Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed.

• Action
  Update user

  Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values.

• Trigger
  New Issue Created

  Triggered when a new issue is created in Ninety, optionally only on one team or only short-term vs long-term issues.

• Trigger
  New Measurable

  Triggered when a new measurable (KPI) is added to your Ninety scorecard, optionally only those tracked over a given period like weekly or monthly.

• Trigger
  New Team

  Triggered when a new team is created in your Ninety company.

• Trigger
  To-Do Created, Updated, or Deleted

  Triggered when a to-do is created or changed in Ninety — including being completed or archived — optionally only on one team or only personal to-dos. Ninety's API does not report hard deletions, so a removed to-do simply stops appearing rather than firing this trigger.

• Action
  Create Issue

  Creates an issue on a Ninety team's issues list.

• Action
  Create Milestone

  Creates a milestone on a Ninety rock, with a title and due date.

• Action
  Create Rock

  Creates a rock (a quarterly goal) for a Ninety team, with a due date, status and level.

• Action
  Create To-Do

  Creates a to-do on a Ninety team, with a due date and optional description.

• Action
  Delete Issue

  Deletes an existing Issue in Ninety by its ID.

• Action
  Delete Measurable Note

  Deletes the note on a Measurable for one scorecard period.

• Action
  Delete Measurable Score

  Deletes the score on a Measurable for one scorecard period.

• Action
  Delete Rock

  Deletes a Rock in Ninety by its ID. Returns the deleted Rock's ID along with the status Ninety returned.

• Action
  Delete To-Do

  Deletes a to-do in Ninety by its ID. Use it to remove a to-do that was created by mistake or is no longer needed.

• Action
  Find Issue

  Searches Ninety for issues matching the words you provide, optionally narrowed to one team or to short-term vs long-term issues. Returns the matching issues.

• Action
  Find Measurable

  Searches Ninety's scorecard for measurables (KPIs) matching the words you provide, optionally limited to a tracking period like weekly or monthly. Returns the matching measurables.

• Action
  Find Milestone

  Searches Ninety for milestones by title. Ninety carries milestones on their rocks, so this reads the rocks (optionally just one team's) and returns the milestones whose title matches, optionally limited to a single rock.

• Action
  Find Rock

  Searches Ninety for rocks (quarterly goals) matching the words you provide, optionally narrowed to one team or one status. Returns the matching rocks.

• Action
  Find Team

  Returns the teams in your Ninety company, optionally only those whose name contains the words you provide. Use it to get the team ID other Ninety actions need.

• Action
  Find To-Do

  Searches Ninety for to-dos matching the words you provide, optionally narrowed to one team, to personal to-dos, or to finished vs open ones. Returns the matching to-dos.

• Action
  Update Issue

  Changes an existing issue in Ninety — its title, detail, team, priority, short-term/long-term setting, or whether it is solved. Fields you leave blank are left as they are.

• Action
  Update Measurable Note

  Saves the note on a Ninety scorecard measurable for one period, replacing any note already there.

• Action
  Update Measurable Score

  Records the score on a Ninety scorecard measurable for one period, replacing any score already there.

• Action
  Update Milestone

  Changes an existing milestone in Ninety — its title, detail, due date, owner, or whether it is finished. Fields you leave blank are left as they are.

• Action
  Update Rock

  Changes an existing rock (quarterly goal) in Ninety — its title, detail, status, owner, team, quarter, due date, or whether it is archived. Fields you leave blank are left as they are.

• Action
  Update To-Do

  Changes an existing to-do in Ninety — its title, detail, due date, owner, team, repeat setting, or whether it is done or archived. Fields you leave blank are left as they are.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.