Connect Halo Service Solutions and NetHunt CRM

Both apps 32Halo Service Solutions 16NetHunt CRM 16

• Trigger
  New Ticket

  Triggers when a new ticket is logged in Halo.

• Trigger
  Ticket Updated

  Triggers when a ticket is created or updated in Halo.

• Action
  Add action to ticket

  Adds a new action (note, update or outcome) to an existing Halo ticket.

• Action
  Add project

  Creates a new project in Halo and returns the created project record.

• Action
  Create Site

  Creates a new site for a customer in Halo.

• Action
  Create Ticket

  Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment.

• Action
  Create User

  Creates a new end user in Halo under the chosen site.

• Action
  Get customer

  Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity.

• Action
  Get project

  Returns a single Halo project by its ID, including its details and custom fields.

• Action
  Get ticket

  Returns a single Halo ticket by its ID, optionally with extra details and its last action.

• Action
  Get user

  Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups.

• Action
  List customers

  Returns a list of customers (clients) in Halo, optionally filtered by search text or top level.

• Action
  List tickets

  Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more.

• Action
  List users

  Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria.

• Action
  Update ticket

  Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed.

• Action
  Update user

  Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values.

• Trigger
  New Call Log

  Triggered when a new call log is added to a record in the specified folder.

• Trigger
  New Comment

  Triggered when a new comment is added to a record in the specified folder.

• Trigger
  New folder

  Triggered when a new folder is added.

• Trigger
  New Google Drive File in Folder

  Polls a NetHunt folder for newly attached Google Drive files linked to its records. Input: folder_id. Returns the list of new Google Drive file attachments.

• Trigger
  New or Updated Record in Folder

  Triggered when a record is created or updated in the specified folder.

• Trigger
  New Record in Folder

  Triggered when a record is created in the specified folder.

• Trigger
  Two-way sync new or updated records in folder

  A trigger for two-way syncing new and updated records in a specified folder, with enhanced on-the-fly mapping. Can only be used with enhanced two-way sync actions that support on-the-fly mapping.

• Trigger
  Updated Record in Folder

  Triggered when a record is updated in the specified folder.

• Action
  Add Call Log

  Add a call log to the specified record.

• Action
  Add Comment

  Add a comment to the specified record.

• Action
  Delete Record

  Delete a record by ID.

• Action
  Find Record

  Search records in a folder by ID or text query.

• Action
  Find record by field value

  Finds one record in a NetHunt folder by matching a field value, and projects the record's fields map alongside record_id / id / created_at.

• Action
  List Folder Fields

  List the fields of a folder.

• Action
  List Readable Folders

  List all folders the user can read.

• Action
  List Writable Folders

  List folders the user can create records in.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.