Connect Halo Service Solutions and Leiga

Both apps 32Halo Service Solutions 16Leiga 16

• Trigger
  New Ticket

  Triggers when a new ticket is logged in Halo.

• Trigger
  Ticket Updated

  Triggers when a ticket is created or updated in Halo.

• Action
  Add action to ticket

  Adds a new action (note, update or outcome) to an existing Halo ticket.

• Action
  Add project

  Creates a new project in Halo and returns the created project record.

• Action
  Create Site

  Creates a new site for a customer in Halo.

• Action
  Create Ticket

  Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment.

• Action
  Create User

  Creates a new end user in Halo under the chosen site.

• Action
  Get customer

  Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity.

• Action
  Get project

  Returns a single Halo project by its ID, including its details and custom fields.

• Action
  Get ticket

  Returns a single Halo ticket by its ID, optionally with extra details and its last action.

• Action
  Get user

  Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups.

• Action
  List customers

  Returns a list of customers (clients) in Halo, optionally filtered by search text or top level.

• Action
  List tickets

  Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more.

• Action
  List users

  Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria.

• Action
  Update ticket

  Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed.

• Action
  Update user

  Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values.

• Trigger
  Updated Issue

  Triggers when an issue is updated in Leiga.

• Action
  Add comment

  Adds a comment to a Leiga issue or other record, optionally as a reply to an existing comment.

• Action
  Add epic

  Creates a new epic in a Leiga project.

• Action
  Add project

  Creates a new project in Leiga from a project template, with a name, leader and optional description.

• Action
  Add version

  Creates a new version (release) in Leiga with a name, owner, and optional description, start date and estimated release date.

• Action
  Create Issue

  Creates a new issue in a Leiga project with the issue type and field values you provide.

• Action
  Delete issue

  Deletes an issue from a Leiga project.

• Action
  Find issues by criteria

  Searches the issues in a Leiga project matching a summary keyword, status types, field values or date ranges, and returns the matching issues.

• Action
  Get issue

  Returns the full details of a Leiga issue, including its custom field values, by issue ID.

• Action
  Get project

  Returns the details of a Leiga project by its ID.

• Action
  Get version

  Returns the details of a Leiga version, including its name, status and release dates.

• Action
  List comments

  Returns the comments on a Leiga issue or other item, including replies and attachments.

• Action
  List Issue Types

  Returns the issue types (such as bug or task) available in a Leiga project.

• Action
  List projects

  Returns all projects in your Leiga organization with their id, name, key and archived status.

• Action
  Update issue

  Updates an existing Leiga issue's field values, such as its summary, description, status, priority, assignee or labels.

• Action
  Update project

  Updates a Leiga project's overview fields, such as its name or start time.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.