Connect Halo Service Solutions and Jira Software Cloud

Both apps 37Halo Service Solutions 16Jira Software Cloud 21

• Trigger
  New Ticket

  Triggers when a new ticket is logged in Halo.

• Trigger
  Ticket Updated

  Triggers when a ticket is created or updated in Halo.

• Action
  Add action to ticket

  Adds a new action (note, update or outcome) to an existing Halo ticket.

• Action
  Add project

  Creates a new project in Halo and returns the created project record.

• Action
  Create Site

  Creates a new site for a customer in Halo.

• Action
  Create Ticket

  Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment.

• Action
  Create User

  Creates a new end user in Halo under the chosen site.

• Action
  Get customer

  Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity.

• Action
  Get project

  Returns a single Halo project by its ID, including its details and custom fields.

• Action
  Get ticket

  Returns a single Halo ticket by its ID, optionally with extra details and its last action.

• Action
  Get user

  Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups.

• Action
  List customers

  Returns a list of customers (clients) in Halo, optionally filtered by search text or top level.

• Action
  List tickets

  Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more.

• Action
  List users

  Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria.

• Action
  Update ticket

  Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed.

• Action
  Update user

  Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values.

• Trigger
  Issue Status Changed

  Triggered when an issue's status changes

• Trigger
  New Issue

  Triggered when a new issue is created in Jira.

• Trigger
  New Issue (Via JQL)

  Triggered when a new issue matching your JQL query is created.

• Trigger
  Updated Issue

  Triggered when an issue is created or updated.

• Action
  Add Attachment to Issue

  Uploads a file (fetched from a URL) and attaches it to a Jira issue.

• Action
  Add Comment to Issue

  Adds a new comment to an issue.

• Action
  Add or Edit Form on Issue

  Adds a form from a template to a Jira issue, or edits a form already on the issue, and optionally saves answers to it. Returns the resulting form.

• Action
  Add Watcher to Issue

  Adds a user as a watcher of a Jira issue.

• Action
  Add Work Log to Issue

  Logs time spent on a Jira issue as a new work log entry. Time tracking must be enabled on the Jira site.

• Action
  Create Issue

  Creates a new issue.

• Action
  Delete Form

  Deletes a form from a Jira issue.

• Action
  Find Issue

  Returns the issues in a project whose summary matches the specified text, newest first.

• Action
  Find Issue by Key

  Finds a Jira issue by its key (for example PROJ-123) or ID and returns its details, including custom field values.

• Action
  Find Issues by Filter

  Returns the issues matched by a saved Jira filter.

• Action
  Find Issues (Via JQL)

  Returns the Jira issues that match a JQL query.

• Action
  Find Project

  Returns up to 50 Jira projects whose key or name contains the search text.

• Action
  Find User

  Returns active Jira users whose display name or email address matches the search text, or whose account ID or user property matches.

• Action
  Get Attachment Content

  Downloads the file content of a Jira issue attachment.

• Action
  Link Issues

  Links two Jira issues with a link type such as Blocks, Duplicate or Relates, optionally adding a comment to the outward issue.

• Action
  List Issue Forms

  Returns the forms attached to a Jira issue.

• Action
  Update Issue

  Updates an existing issue.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.