Connect Halo Service Solutions to Honeyhive

Both apps 41Halo Service Solutions 16Honeyhive 25

• Trigger
  New Ticket

  Triggers when a new ticket is logged in Halo.

• Trigger
  Ticket Updated

  Triggers when a ticket is created or updated in Halo.

• Action
  Add action to ticket

  Adds a new action (note, update or outcome) to an existing Halo ticket.

• Action
  Add project

  Creates a new project in Halo and returns the created project record.

• Action
  Create Site

  Creates a new site for a customer in Halo.

• Action
  Create Ticket

  Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment.

• Action
  Create User

  Creates a new end user in Halo under the chosen site.

• Action
  Get customer

  Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity.

• Action
  Get project

  Returns a single Halo project by its ID, including its details and custom fields.

• Action
  Get ticket

  Returns a single Halo ticket by its ID, optionally with extra details and its last action.

• Action
  Get user

  Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups.

• Action
  List customers

  Returns a list of customers (clients) in Halo, optionally filtered by search text or top level.

• Action
  List tickets

  Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more.

• Action
  List users

  Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria.

• Action
  Update ticket

  Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed.

• Action
  Update user

  Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values.

• Action
  Add annotation queue

  Create a new annotation queue.

• Action
  Add batch of events

  Create multiple events in one call.

• Action
  Add batch of session events

  Add a batch of events to an existing session.

• Action
  Add datapoint

  Create a new datapoint.

• Action
  Add dataset

  Create a new dataset.

• Action
  Add event

  Create a new event (LLM trace/span/tool call) in HoneyHive.

• Action
  Add run

  Create a new evaluation run (experiment).

• Action
  Add session

  Start a new tracing session.

• Action
  Delete datapoint

  Delete a datapoint by ID.

• Action
  Delete dataset

  Delete a dataset by ID.

• Action
  Delete metric

  Delete a metric by ID.

• Action
  Find events by filters

  Search/filter events.

• Action
  Get datapoint

  Retrieve a single datapoint by ID.

• Action
  Get event

  Retrieve a single event by ID.

• Action
  Get run

  Get details of an evaluation run by ID.

• Action
  List annotation queues

  List annotation queues for a project.

• Action
  List datapoints

  Retrieve a list of datapoints.

• Action
  List datasets

  Retrieve datasets for a project.

• Action
  List metrics

  List all metrics for a project.

• Action
  List runs

  Get a list of evaluation runs (experiments) for a project.

• Action
  Run metric evaluation

  Run a metric evaluation and return the result.

• Action
  Update datapoint

  Update an existing datapoint.

• Action
  Update dataset

  Update an existing dataset.

• Action
  Update event

  Update fields on an existing event.

• Action
  Update metric

  Update an existing metric.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.