Integration
Connect Groove and Sorry
When Customer Added fires in Groove, your agent runs Update status page in Sorry, or New notice in Sorry to Add label to ticket in Groove. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Groove and Sorry to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Groove and Sorry can do together
From Groove to Sorry
When Customer Added in Groove
then Update status page in Sorry
From Sorry to Groove
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Groove and Sorry
Triggers and actions 10 triggers · 31 actions
- Agent Replied
Triggers when an agent replies to a ticket.
- Customer Added
Triggers when a customer is created.
- Customer Replied
Triggers when a customer replies to a ticket.
- Note Added
Triggers when a note is added to a ticket.
- Ticket Assigned
Triggers when a ticket is assigned.
- Ticket Closed
Triggers when a ticket is closed.
- Ticket Opened
Triggers when a ticket is opened.
- Ticket Started
Triggers when a new ticket is created.
- Ticket Tagged
Triggers when a ticket is tagged.
- Add label to ticket
Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket.
- Add message
Adds a new message (reply or private note) to an existing Groove ticket.
- Add Note
Adds a private note to a Groove ticket, visible only to agents.
- Change Assigned Agent
Assigns a Groove ticket to a different agent, identified by the agent's email address.
- Change Ticket Mailbox
Moves a ticket into a different mailbox.
- Change Ticket State
Changes the state of a Groove ticket (unread, opened, pending, closed or spam).
- Close Ticket
Closes a Groove ticket by setting its state to closed.
- Create New Ticket
Creates a new ticket in Groove from a customer or agent, with its first message.
- Get customer
Returns one Groove customer, looked up by email address, including their contact details and custom attributes.
- Get ticket
Returns a single Groove ticket by its ticket number.
- List agents
Returns the agents on your Groove account, optionally limited to one group.
- List mailboxes
Returns all mailboxes in the Groove account, with each mailbox's name and email address.
- List messages
Returns the messages and notes on a Groove ticket.
- Reopen Ticket
Reopens a Groove ticket by setting its state to opened.
- Update customer
Updates a customer's profile details, such as name, company, title and contact info, identified by their email address.
- New notice
Triggers when a new notice (incident, maintenance or general announcement) is created on the selected Sorry status page.
- Add component
Creates a new component on a Sorry status page, optionally nested under a parent component.
- Add notice
Creates a new incident, maintenance or general notice on a Sorry status page, optionally linking affected components and publishing it to subscribers.
- Add notice update
Posts a new update on an existing notice on a Sorry status page, optionally publishing it to your configured integrations.
- Add subscriber
Adds an email or SMS subscriber to a status page, optionally limited to specific components, so they receive status notices.
- Delete notice
Deletes a notice (incident, maintenance or general) from a Sorry status page.
- Delete subscriber
Permanently removes a subscriber from a status page.
- Get notice
Returns a single notice from a status page, including its type, state, subject, synopsis and link.
- Get status page
Returns a single Sorry status page with its name, state, timezone, support details and notification settings, optionally including related brand, components, notices and more.
- List components
Returns all components (the services or infrastructure elements) shown on a Sorry status page, with their current state.
- List notices
Returns the notices (incidents, maintenance and general notices) posted on a Sorry status page, optionally filtered by type, state, subject or creation date.
- List notice updates
Returns all updates posted on a notice on one of your Sorry status pages, optionally filtered by creation date or content.
- List status pages
Returns all status pages in your Sorry account, optionally filtered by name or creation date.
- List subscribers
Returns the subscribers on a status page, optionally only those who receive notices for a specific component.
- Update component
Updates a component on a Sorry status page, such as its name, description, position or parent component.
- Update notice
Updates an existing notice on a Sorry status page — change its subject or state, add a comment, set affected components or reschedule planned maintenance.
- Update status page
Updates a status page's settings, such as its name, timezone, support contact details, search visibility and language.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Groove
Groove to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Groove to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Groove to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Groove to MailchimpMailchimp marketing automation and email platform.
Groove to StripeStripe is a payment processing platform for online businesses.
Groove to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
More into Sorry
Google Sheets to SorryGoogle Sheets
Gmail to SorryGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to SorryGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
Groove and Sorry, answered
What can start an automation from Groove?
Any of Groove's 9 triggers in the catalog, including Customer Added, Note Added, Agent Replied and Customer Replied. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Sorry when something happens in Groove?
Any of Sorry's 16 actions, including Update component, Update notice, Update status page and Add component. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Sorry to Groove?
Yes. When something happens in Sorry, your agent can act in Groove too. This page covers both directions: Sorry's triggers and Groove's actions are listed here as well.
Do I have to build a connector for Groove or Sorry?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Groove and Sorry without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.