Connect Groove and Pushbullet

Both apps 46Groove 24Pushbullet 22

• Trigger
  Agent Replied

  Triggers when an agent replies to a ticket.

• Trigger
  Customer Added

  Triggers when a customer is created.

• Trigger
  Customer Replied

  Triggers when a customer replies to a ticket.

• Trigger
  Note Added

  Triggers when a note is added to a ticket.

• Trigger
  Ticket Assigned

  Triggers when a ticket is assigned.

• Trigger
  Ticket Closed

  Triggers when a ticket is closed.

• Trigger
  Ticket Opened

  Triggers when a ticket is opened.

• Trigger
  Ticket Started

  Triggers when a new ticket is created.

• Trigger
  Ticket Tagged

  Triggers when a ticket is tagged.

• Action
  Add label to ticket

  Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket.

• Action
  Add message

  Adds a new message (reply or private note) to an existing Groove ticket.

• Action
  Add Note

  Adds a private note to a Groove ticket, visible only to agents.

• Action
  Change Assigned Agent

  Assigns a Groove ticket to a different agent, identified by the agent's email address.

• Action
  Change Ticket Mailbox

  Moves a ticket into a different mailbox.

• Action
  Change Ticket State

  Changes the state of a Groove ticket (unread, opened, pending, closed or spam).

• Action
  Close Ticket

  Closes a Groove ticket by setting its state to closed.

• Action
  Create New Ticket

  Creates a new ticket in Groove from a customer or agent, with its first message.

• Action
  Get customer

  Returns one Groove customer, looked up by email address, including their contact details and custom attributes.

• Action
  Get ticket

  Returns a single Groove ticket by its ticket number.

• Action
  List agents

  Returns the agents on your Groove account, optionally limited to one group.

• Action
  List mailboxes

  Returns all mailboxes in the Groove account, with each mailbox's name and email address.

• Action
  List messages

  Returns the messages and notes on a Groove ticket.

• Action
  Reopen Ticket

  Reopens a Groove ticket by setting its state to opened.

• Action
  Update customer

  Updates a customer's profile details, such as name, company, title and contact info, identified by their email address.

• Trigger
  New Push

  Polling trigger: fires for each new push received, ordered by modified time.

• Action
  Create Device

  Create a new device on your Pushbullet account.

• Action
  Create Push

  send a push (note, link, or file)

• Action
  Create Subscription

  Subscribe to a channel by its channel tag.

• Action
  Delete All Pushes

  delete all pushes

• Action
  Delete Chat

  Delete a chat by iden.

• Action
  Delete Device

  Delete a device by iden.

• Action
  Delete Push

  Delete a push by iden.

• Action
  Delete Subscription

  Unsubscribe from a channel by subscription iden.

• Action
  Get Channel Info

  Get information about a channel by its tag.

• Action
  Get Current User

  Get information about the authenticated Pushbullet user.

• Action
  List Chats

  List the chats (people you've pushed to) on your account.

• Action
  List Devices

  List the devices on your Pushbullet account.

• Action
  List Pushes

  List pushes, optionally only active and modified after a timestamp.

• Action
  List Subscriptions

  List the channels you are subscribed to.

• Action
  Request File Upload

  request authorization to upload a file

• Action
  Send a Link

  Push a link (title + body + url) to a device, email, channel, or all your devices.

• Action
  Send a Note

  Push a note (title + body) to a device, email, channel, or all your devices.

• Action
  Update Chat

  update a chat (mute)

• Action
  Update Device

  update a device

• Action
  Update Push

  Mark a push as dismissed.

• Action
  Update Subscription

  update a subscription (mute)

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.