Connect Groove and OpenAI

Both apps 98Groove 24OpenAI 74

• Trigger
  Agent Replied

  Triggers when an agent replies to a ticket.

• Trigger
  Customer Added

  Triggers when a customer is created.

• Trigger
  Customer Replied

  Triggers when a customer replies to a ticket.

• Trigger
  Note Added

  Triggers when a note is added to a ticket.

• Trigger
  Ticket Assigned

  Triggers when a ticket is assigned.

• Trigger
  Ticket Closed

  Triggers when a ticket is closed.

• Trigger
  Ticket Opened

  Triggers when a ticket is opened.

• Trigger
  Ticket Started

  Triggers when a new ticket is created.

• Trigger
  Ticket Tagged

  Triggers when a ticket is tagged.

• Action
  Add label to ticket

  Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket.

• Action
  Add message

  Adds a new message (reply or private note) to an existing Groove ticket.

• Action
  Add Note

  Adds a private note to a Groove ticket, visible only to agents.

• Action
  Change Assigned Agent

  Assigns a Groove ticket to a different agent, identified by the agent's email address.

• Action
  Change Ticket Mailbox

  Moves a ticket into a different mailbox.

• Action
  Change Ticket State

  Changes the state of a Groove ticket (unread, opened, pending, closed or spam).

• Action
  Close Ticket

  Closes a Groove ticket by setting its state to closed.

• Action
  Create New Ticket

  Creates a new ticket in Groove from a customer or agent, with its first message.

• Action
  Get customer

  Returns one Groove customer, looked up by email address, including their contact details and custom attributes.

• Action
  Get ticket

  Returns a single Groove ticket by its ticket number.

• Action
  List agents

  Returns the agents on your Groove account, optionally limited to one group.

• Action
  List mailboxes

  Returns all mailboxes in the Groove account, with each mailbox's name and email address.

• Action
  List messages

  Returns the messages and notes on a Groove ticket.

• Action
  Reopen Ticket

  Reopens a Groove ticket by setting its state to opened.

• Action
  Update customer

  Updates a customer's profile details, such as name, company, title and contact info, identified by their email address.

• Trigger
  New batch

  List your organization's batches.

• Trigger
  New file

  Returns a list of files.

• Trigger
  New model

  Lists the currently available models.

• Trigger
  New vector store

  Returns a list of vector stores.

• Trigger
  New video

  List recently generated videos for the current project.

• Action
  Cancel batch

  Cancels an in-progress batch.

• Action
  Cancel run

  Cancels a run that is in_progress.

• Action
  Cancel vector store file batch

  Cancel a vector store file batch.

• Action
  Content moderation

  Classifies text for hate, harassment, self-harm, sexual, and violence categories using the Moderations API.

• Action
  Count input tokens

  Returns input token counts of the request.

• Action
  Create assistant

  Create an assistant with a model and instructions.

• Action
  Create chat completion

  Sends a list of chat messages to a model via the Chat Completions API and returns the assistant's reply.

• Action
  Create completion

  Creates a completion for the provided prompt and parameters.

• Action
  Create embedding

  Generates a vector embedding for input text using an embeddings model (e.g. text-embedding-3-small).

• Action
  Create message

  Create a message.

• Action
  Create run

  Create a run.

• Action
  Creates and executes a batch from an uploaded file of requests

  Creates and executes a batch from an uploaded file of requests

• Action
  Create thread

  Create a thread.

• Action
  Create thread and run

  Create a thread and run it in one request.

• Action
  Create vector store

  Create a vector store.

• Action
  Create vector store file

  Create a vector store file by attaching a File to a vector store.

• Action
  Create vector store file batch

  Create a vector store file batch.

• Action
  Create video edit job

  Create a new video generation job by editing a source or existing generated video.

• Action
  Create video extension

  Create an extension of a completed video.

• Action
  Create video generation job

  Create a new video generation job from a prompt and optional reference assets.

• Action
  Create video remix

  Create a remix of a completed video using a refreshed prompt.

• Action
  Delete assistant

  Delete an assistant.

• Action
  Delete eval run

  Delete an eval run.

• Action
  Delete file

  Delete a file and remove it from all vector stores.

• Action
  Delete message

  Deletes a message.

• Action
  Delete thread

  Delete a thread.

• Action
  Delete vector store

  Delete a vector store.

• Action
  Delete vector store file

  Delete a vector store file (removes from store, file itself not deleted).

• Action
  Delete video

  Permanently delete a completed or failed video and its stored assets.

• Action
  Download video content

  Download the generated video bytes or a derived preview asset.

• Action
  Edit image

  Creates an edited or extended image given one or more source images and a prompt.

• Action
  Generate image

  Generates an image from a text prompt using gpt-image-1 / DALL-E and returns the image URL or base64 data.

• Action
  Generate speech

  Converts text into spoken audio using a TTS model and the selected voice. Returns audio bytes.

• Action
  Get assistant

  Retrieves an assistant.

• Action
  Get batch

  Retrieves a batch.

• Action
  Get file

  Returns information about a specific file.

• Action
  Get file content

  Returns the contents of the specified file.

• Action
  Get message

  Retrieve a message.

• Action
  Get model

  Retrieves a model instance.

• Action
  Get run

  Retrieves a run.

• Action
  Get run step

  Retrieves a run step.

• Action
  Get thread

  Retrieves a thread.

• Action
  Get vector store

  Retrieves a vector store.

• Action
  Get vector store file

  Retrieves a vector store file.

• Action
  Get vector store file batch

  Retrieves a vector store file batch.

• Action
  Get vector store file content

  Retrieve the parsed contents of a vector store file.

• Action
  Get video

  Fetch the latest metadata for a generated video.

• Action
  List conversation items

  List all items for a conversation with the given ID.

• Action
  List files

  Lists files that have been uploaded to your OpenAI account.

• Action
  List messages

  Returns a list of messages for a given thread.

• Action
  List models

  Lists the models currently available to your account.

• Action
  List runs

  Returns a list of runs belonging to a thread.

• Action
  List run steps

  Returns a list of run steps belonging to a run.

• Action
  List vector store file batch files

  Returns a list of vector store files in a batch.

• Action
  List vector store files

  Returns a list of vector store files.

• Action
  OpenAI agent message

  Runs one AI agent turn on OpenAI and returns the model's reply. The turn is billed to the OpenAI account connected on this step, and the agent can call the account's AI tool automations.

• Action
  Retrieve response

  Retrieves a previously created model response by its Response ID.

• Action
  Search vector store

  Search a vector store for relevant chunks based on a query and filter.

• Action
  Send model a message

  Sends a message to an OpenAI model via the Responses API and emits its response. Returns a Response ID usable as previous_response_id for multi-turn conversations.

• Action
  Submit tool outputs to run

  Submit tool outputs when a run requires action.

• Action
  Transcribe audio

  Transcribes audio into the input language.

• Action
  Translate audio

  Translates audio into English.

• Action
  Update assistant

  Modifies an assistant.

• Action
  Update message

  Modifies a message.

• Action
  Update run

  Modifies a run.

• Action
  Update thread

  Modifies a thread.

• Action
  Update vector store

  Modifies a vector store.

• Action
  Update vector store file attributes

  Update attributes on a vector store file.

• Action
  Upload file

  Upload a file that can be used across various endpoints.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.