Integration
Connect Groove and MySQL
When Customer Added fires in Groove, your agent runs Add Row in MySQL, or New or Updated Row in MySQL to Add label to ticket in Groove. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Groove and MySQL to do together?
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Setup guide (opens in a new tab)Example flows
What Groove and MySQL can do together
From Groove to MySQL
When Customer Added in Groove
then Add Row in MySQL
When Note Added in Groove
then Update Row in MySQL
From MySQL to Groove
When New or Updated Row in MySQL
then Add label to ticket in Groove
When New Row in MySQL
then Add message in Groove
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Groove and MySQL
Triggers and actions 13 triggers ยท 21 actions
Trigger
Agent RepliedTriggers when an agent replies to a ticket.
Trigger
Customer AddedTriggers when a customer is created.
Trigger
Customer RepliedTriggers when a customer replies to a ticket.
Trigger
Note AddedTriggers when a note is added to a ticket.
Trigger
Ticket AssignedTriggers when a ticket is assigned.
Trigger
Ticket ClosedTriggers when a ticket is closed.
Trigger
Ticket OpenedTriggers when a ticket is opened.
Trigger
Ticket StartedTriggers when a new ticket is created.
Trigger
Ticket TaggedTriggers when a ticket is tagged.
Action
Add label to ticketAdds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket.
Action
Add messageAdds a new message (reply or private note) to an existing Groove ticket.
Action
Add NoteAdds a private note to a Groove ticket, visible only to agents.
Action
Change Assigned AgentAssigns a Groove ticket to a different agent, identified by the agent's email address.
Action
Change Ticket MailboxMoves a ticket into a different mailbox.
Action
Change Ticket StateChanges the state of a Groove ticket (unread, opened, pending, closed or spam).
Action
Close TicketCloses a Groove ticket by setting its state to closed.
Action
Create New TicketCreates a new ticket in Groove from a customer or agent, with its first message.
Action
Get customerReturns one Groove customer, looked up by email address, including their contact details and custom attributes.
Action
Get ticketReturns a single Groove ticket by its ticket number.
Action
List agentsReturns the agents on your Groove account, optionally limited to one group.
Action
List mailboxesReturns all mailboxes in the Groove account, with each mailbox's name and email address.
Action
List messagesReturns the messages and notes on a Groove ticket.
Action
Reopen TicketReopens a Groove ticket by setting its state to opened.
Action
Update customerUpdates a customer's profile details, such as name, company, title and contact info, identified by their email address.
Trigger
New or Updated RowTriggers when a new row is added or modified.
Trigger
New or Updated Row (Custom Query)Fires for each new or changed row returned by a SELECT statement you write against the connected MySQL database.
Trigger
New RowTriggers when you add a new row.
Trigger
New TableFires when a new table appears in the connected MySQL database.
Action
Add RowAdds a new row.
Action
Delete RowDelete the rows in a table whose chosen column equals a value.
Action
Find RowFinds a row in a table via a lookup column.
Action
Find Rows via Custom QueryRun an author-written SELECT against the connected MySQL database and return every row it produced. Mirrors PostgreSQL 715ae2ac, SQL Server 8e0bbb5d and Oracle 2c308e4d; MySQL placeholder style is ?.
Action
Find Row via Custom QueryRuns a SELECT statement you write against the connected MySQL database and returns the first row it matches.
Action
Update RowUpdates an existing row.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
Groove and MySQL, answered
What can start an automation from Groove?
Any of Groove's 9 triggers in the catalog, including Customer Added, Note Added, Agent Replied and Customer Replied. Describe the moment in plain language and your agent picks the right one.
What can your agent do in MySQL when something happens in Groove?
Any of MySQL's 6 actions, including Update Row, Add Row, Find Row and Find Rows via Custom Query. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from MySQL to Groove?
Yes. When something happens in MySQL, your agent can act in Groove too. This page covers both directions: MySQL's triggers and Groove's actions are listed here as well.
Do I have to build a connector for Groove or MySQL?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.