Connect Groove and LaunchDarkly

Both apps 74Groove 24LaunchDarkly 50

• Trigger
  Agent Replied

  Triggers when an agent replies to a ticket.

• Trigger
  Customer Added

  Triggers when a customer is created.

• Trigger
  Customer Replied

  Triggers when a customer replies to a ticket.

• Trigger
  Note Added

  Triggers when a note is added to a ticket.

• Trigger
  Ticket Assigned

  Triggers when a ticket is assigned.

• Trigger
  Ticket Closed

  Triggers when a ticket is closed.

• Trigger
  Ticket Opened

  Triggers when a ticket is opened.

• Trigger
  Ticket Started

  Triggers when a new ticket is created.

• Trigger
  Ticket Tagged

  Triggers when a ticket is tagged.

• Action
  Add label to ticket

  Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket.

• Action
  Add message

  Adds a new message (reply or private note) to an existing Groove ticket.

• Action
  Add Note

  Adds a private note to a Groove ticket, visible only to agents.

• Action
  Change Assigned Agent

  Assigns a Groove ticket to a different agent, identified by the agent's email address.

• Action
  Change Ticket Mailbox

  Moves a ticket into a different mailbox.

• Action
  Change Ticket State

  Changes the state of a Groove ticket (unread, opened, pending, closed or spam).

• Action
  Close Ticket

  Closes a Groove ticket by setting its state to closed.

• Action
  Create New Ticket

  Creates a new ticket in Groove from a customer or agent, with its first message.

• Action
  Get customer

  Returns one Groove customer, looked up by email address, including their contact details and custom attributes.

• Action
  Get ticket

  Returns a single Groove ticket by its ticket number.

• Action
  List agents

  Returns the agents on your Groove account, optionally limited to one group.

• Action
  List mailboxes

  Returns all mailboxes in the Groove account, with each mailbox's name and email address.

• Action
  List messages

  Returns the messages and notes on a Groove ticket.

• Action
  Reopen Ticket

  Reopens a Groove ticket by setting its state to opened.

• Action
  Update customer

  Updates a customer's profile details, such as name, company, title and contact info, identified by their email address.

• Trigger
  Access Token Event

  Triggers when access token activity happens on your LaunchDarkly account.

• Trigger
  Code Reference Repository Event

  Triggers when code reference repository activity happens on your LaunchDarkly account.

• Trigger
  Flag Event

  Triggers when flag activity happens on your LaunchDarkly account.

• Trigger
  Integration Event

  Triggers when integration activity happens on your LaunchDarkly account.

• Trigger
  Member Event

  Triggers when member activity happens on your LaunchDarkly account.

• Trigger
  Relay Proxy Configuration Event

  Triggers when relay proxy configuration activity happens on your LaunchDarkly account.

• Trigger
  Role Event

  Triggers when role activity happens on your LaunchDarkly account.

• Trigger
  Segment Event

  Triggers when segment activity happens on your LaunchDarkly account.

• Trigger
  Service Token Event

  Triggers when service token activity happens on your LaunchDarkly account.

• Trigger
  Team Event

  Triggers when team activity happens on your LaunchDarkly account.

• Trigger
  User Event

  Triggers when user activity happens on your LaunchDarkly account.

• Action
  Add or Remove User Targets From a Feature Flag

  Adds people to, or removes them from, the individual targeting list for one variation of a feature flag in a chosen environment.

• Action
  Create a feature flag

  Creates a new feature flag in a LaunchDarkly project, either a plain on/off flag or one with your own list of variations.

• Action
  Create a metric

  Creates a metric in a LaunchDarkly project so you can measure the effect of a flag or experiment - a custom event, a click, a page view, or a trace.

• Action
  Create an access token

  Creates a LaunchDarkly API access token with the access level you choose. The full token value is returned only on this call, so save it right away.

• Action
  Create an environment

  Adds a new environment to a LaunchDarkly project, so flags can be configured separately for it. Returns the environment's SDK keys.

• Action
  Create a project

  Creates a new LaunchDarkly project, optionally with its own environments and flag-naming rules.

• Action
  Create a segment

  Creates a segment in one environment of a LaunchDarkly project, so you can target a named group of people with your flags.

• Action
  Delete environment

  Deletes an environment from a LaunchDarkly project, along with all the flag settings it held.

• Action
  Delete feature flag

  Permanently deletes a feature flag from a LaunchDarkly project, in every environment.

• Action
  Delete metric

  Deletes a metric from a LaunchDarkly project.

• Action
  Delete project

  Deletes a LaunchDarkly project and everything inside it - all of its environments, flags and segments.

• Action
  Delete segment

  Deletes a segment from one environment of a LaunchDarkly project.

• Action
  Evaluate a Feature Flag

  Works out which variation of each feature flag a particular person (or other context) would be served in one environment, and why.

• Action
  Get access token

  Returns one LaunchDarkly access token by its id, including its name, role, and when it was last used.

• Action
  Get custom role

  Returns one LaunchDarkly custom role by its key, including its name, description, and policy statements.

• Action
  Get environment

  Returns one environment in a LaunchDarkly project, including its keys, colour, and default flag settings.

• Action
  Get feature flag

  Returns one feature flag in a LaunchDarkly project, including its variations, tags, and per-environment settings.

• Action
  Get metric

  Returns one metric in a LaunchDarkly project, including how it is measured and which events it counts.

• Action
  Get project

  Returns one LaunchDarkly project by its key, including its name, tags, and default settings.

• Action
  Get segment

  Returns one segment in a LaunchDarkly project environment, including its included and excluded contexts and its rules.

• Action
  Get team

  Returns one LaunchDarkly team by its key, including its name, description, and how many members and roles it has.

• Action
  List access tokens

  Returns the access tokens in your LaunchDarkly account.

• Action
  List custom roles

  Returns the custom roles in your LaunchDarkly account.

• Action
  List environments

  Returns the environments in one LaunchDarkly project.

• Action
  List feature flags

  Returns the feature flags in one LaunchDarkly project.

• Action
  List metrics

  Returns the metrics in one LaunchDarkly project.

• Action
  List projects

  Returns the projects in your LaunchDarkly account.

• Action
  List segments

  Returns the segments in one LaunchDarkly project environment.

• Action
  List teams

  Returns the teams in your LaunchDarkly account.

• Action
  List users

  Returns the end users LaunchDarkly has seen in one project environment. Built on the contexts API, which replaced the retired users API.

• Action
  Search contexts

  Searches the contexts LaunchDarkly has seen in one project environment using a filter expression.

• Action
  Toggle a Feature Flag

  Turns a LaunchDarkly feature flag on or off in one environment.

• Action
  Update a Feature Flag With JSON

  Updates a LaunchDarkly feature flag by sending your own semantic patch instructions as JSON, for changes the ready-made actions do not cover.

• Action
  Update custom role

  Updates a LaunchDarkly custom role — its name, description, base permissions, or policy statements. Fields you leave blank are not changed.

• Action
  Update environment

  Updates an environment in a LaunchDarkly project — its name, colour, cache time, or confirmation settings. Fields you leave blank are not changed.

• Action
  Update metric

  Updates a metric in a LaunchDarkly project — its name, description, tags, or unit. Fields you leave blank are not changed.

• Action
  Update project

  Updates a LaunchDarkly project — its name, tags, or default flag settings. Fields you leave blank are not changed.

• Action
  Update segment

  Updates a segment in a LaunchDarkly project environment — its name, description, tags, or the contexts it includes and excludes. Fields you leave blank are not changed.

• Action
  Update team

  Updates a LaunchDarkly team — its name, description, members, or custom roles. Fields you leave blank are not changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.