Connect Groove and Hiro.fm

Both apps 37Groove 24Hiro.fm 13

• Trigger
  Agent Replied

  Triggers when an agent replies to a ticket.

• Trigger
  Customer Added

  Triggers when a customer is created.

• Trigger
  Customer Replied

  Triggers when a customer replies to a ticket.

• Trigger
  Note Added

  Triggers when a note is added to a ticket.

• Trigger
  Ticket Assigned

  Triggers when a ticket is assigned.

• Trigger
  Ticket Closed

  Triggers when a ticket is closed.

• Trigger
  Ticket Opened

  Triggers when a ticket is opened.

• Trigger
  Ticket Started

  Triggers when a new ticket is created.

• Trigger
  Ticket Tagged

  Triggers when a ticket is tagged.

• Action
  Add label to ticket

  Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket.

• Action
  Add message

  Adds a new message (reply or private note) to an existing Groove ticket.

• Action
  Add Note

  Adds a private note to a Groove ticket, visible only to agents.

• Action
  Change Assigned Agent

  Assigns a Groove ticket to a different agent, identified by the agent's email address.

• Action
  Change Ticket Mailbox

  Moves a ticket into a different mailbox.

• Action
  Change Ticket State

  Changes the state of a Groove ticket (unread, opened, pending, closed or spam).

• Action
  Close Ticket

  Closes a Groove ticket by setting its state to closed.

• Action
  Create New Ticket

  Creates a new ticket in Groove from a customer or agent, with its first message.

• Action
  Get customer

  Returns one Groove customer, looked up by email address, including their contact details and custom attributes.

• Action
  Get ticket

  Returns a single Groove ticket by its ticket number.

• Action
  List agents

  Returns the agents on your Groove account, optionally limited to one group.

• Action
  List mailboxes

  Returns all mailboxes in the Groove account, with each mailbox's name and email address.

• Action
  List messages

  Returns the messages and notes on a Groove ticket.

• Action
  Reopen Ticket

  Reopens a Groove ticket by setting its state to opened.

• Action
  Update customer

  Updates a customer's profile details, such as name, company, title and contact info, identified by their email address.

• Trigger
  New Episode

  Triggers when a new episode is added to a Hiro.fm show.

• Trigger
  New Listener via Hiro Sales Page or Keyword

  Triggers when a new listener (contact) is added in Hiro.fm, including listeners who join from your sales page. Optionally limited to one show.

• Trigger
  New Show

  Triggers when a new show is created in your Hiro.fm account.

• Action
  Delete Contact

  Deletes a Hiro.fm contact, identified by ID, email or phone number.

• Action
  Delete Episode

  Deletes an episode from a Hiro.fm show.

• Action
  Find Customer

  Searches Hiro.fm contacts (listeners) by name, email, phone, tag or show and returns the matches.

• Action
  Get Contact

  Returns one Hiro.fm contact (listener), including name, email, phone, shows they can access and tags.

• Action
  Get Episode

  Returns one episode of a Hiro.fm show, including its title, audio link, duration, notes and release settings.

• Action
  Get Show

  Returns one Hiro.fm show's details, including its title, creator, summary, release settings and sales page link.

• Action
  List Episodes

  Returns all episodes of a Hiro.fm show with their titles, audio links, durations and release settings.

• Action
  List Shows

  Returns all of your Hiro.fm shows with their titles, creators, release settings and sales page links.

• Action
  Resend Access Messages

  Resends a contact's access messages for a Hiro.fm show. Identify the contact by ID, email or phone number.

• Action
  Upload Episode Audio

  Uploads an audio file (such as an MP3) to an episode of a Hiro.fm show from a file URL.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.