Integration

Connect Gorgias to Xitoring

When something happens in Gorgias, your agent does the next thing in Xitoring. Describe it in plain language and the automation is built, tested on every branch and kept running.

Gorgias2 triggersGorgias13 actionsXitoring16 actions

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What do you want Gorgias and Xitoring to do together?

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Everything your agent can do with Gorgias and Xitoring

Triggers and actions 2 triggers · 29 actions

Trigger
New ticket
Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.
Trigger
New ticket message
Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.
Action
Add customer
Create a new customer profile. POST https://{domain}.gorgias.com/api/customers
Action
Add tag to ticket
Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array
Action
Create Ticket
Creates a ticket
Action
Create Ticket Message
Creates a Ticket Message in an existing ticket
Action
Delete ticket
Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}
Action
Find customers by email
Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers
Action
Get customer
Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}
Action
Get ticket
Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}
Action
Get Ticket Message
Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.
Action
List ticket messages
List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages
Action
List tickets
List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets
Action
Update customer
Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}
Action
Update ticket
Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}
Action
Add check
Create a new uptime/website/server check. POST /api/v2/check
Action
Add group
Store a new check/server group. POST /api/v2/groups
Action
Add heartbeat
Create a new heartbeat check. POST /api/v2/heartbeat/add
Action
Add maintenance schedule
Create a new maintenance window. POST /api/v2/maintenance-schedules/add
Action
Add ticket
Create a new support ticket. POST /api/v2/tickets
Action
Delete check
Delete a check. DELETE /api/v2/checks/{id}
Action
Delete server
Remove a server from monitoring. DELETE /api/v2/servers/{id}
Action
Get check
Retrieve a single check by id. GET /api/v2/check/{id}
Action
Get incident
Get a single incident's data. GET /api/v2/incidents/{id}
Action
Get server
Retrieve a single server by id. GET /api/v2/servers/{id}
Action
List checks
List all checks. GET /api/v2/check/
Action
List groups
List all groups. GET /api/v2/groups
Action
List maintenance schedules
List maintenance schedules. GET /api/v2/maintenance-schedules
Action
List servers
List all monitored servers. GET /api/v2/servers
Action
Resolve incident
Resolve an open incident. POST /api/v2/incidents/{id}/resolve
Action
Update check
Update an existing check. PUT /api/v2/check/{id}

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The other way round: Xitoring to Gorgias