Connect Gorgias to Shade

Both apps 29Gorgias 15Shade 14

• Trigger
  New ticket

  Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.

• Trigger
  New ticket message

  Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.

• Action
  Add customer

  Create a new customer profile. POST https://{domain}.gorgias.com/api/customers

• Action
  Add tag to ticket

  Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array

• Action
  Create Ticket

  Creates a ticket

• Action
  Create Ticket Message

  Creates a Ticket Message in an existing ticket

• Action
  Delete ticket

  Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Find customers by email

  Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers

• Action
  Get customer

  Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}

• Action
  Get ticket

  Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Get Ticket Message

  Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.

• Action
  List ticket messages

  List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages

• Action
  List tickets

  List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets

• Action
  Update customer

  Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}

• Action
  Update ticket

  Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}

• Trigger
  Asset Updated

  Triggers when an asset in the Shade drive and folder you select is added or changed.

• Trigger
  New Asset

  Triggers when a new asset appears in the Shade drive and folder you select.

• Trigger
  New Collection

  Triggers when a new collection is created in the Shade drive you select.

• Trigger
  New Drive

  Triggers when a new drive is created in the Shade workspace you select.

• Trigger
  New Public Share Link

  Triggers when a new public share link is created in the Shade drive you select.

• Trigger
  New Transcription

  Triggers when an asset in the Shade drive and folder you select finishes transcription.

• Trigger
  Public Share Link Updated

  Triggers when a public share link in the Shade drive you select is created or changed.

• Action
  Copy a File

  Copies a file or folder to another location within the same Shade drive.

• Action
  Create Folder

  Creates a folder at the path you supply in a Shade drive.

• Action
  Find an Asset

  Returns the assets in a Shade drive that match the text you search for, optionally narrowed by precision filters.

• Action
  Get Public Links for a File or Folder

  Returns the public share links that exist for a file or folder in a Shade drive.

• Action
  Search Asset Chunks

  Search a Shade drive and get back matching assets together with the specific chunks (subclips, document passages, image regions) that matched, with a relevance floor you control per media type.

• Action
  Search for an Asset by Description

  Searches a Shade drive with a plain-language description and returns the assets that match, using Shade's AI index.

• Action
  Share File or Folder

  Shares a file or folder in a Shade drive with the people you list, at the role you choose. Each person is emailed an invitation.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.