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Triggers and actions 6 triggers ยท 23 actions
Trigger
New ticketFires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.
Trigger
New ticket messageFires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.
Action
Add customerCreate a new customer profile. POST https://{domain}.gorgias.com/api/customers
Action
Add tag to ticketApply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array
Action
Create TicketCreates a ticket
Action
Create Ticket MessageCreates a Ticket Message in an existing ticket
Action
Delete ticketDelete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}
Action
Find customers by emailSearch/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers
Action
Get customerRetrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}
Action
Get ticketRetrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}
Action
Get Ticket MessageLook up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.
Action
List ticket messagesList messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages
Action
List ticketsList tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets
Action
Update customerUpdate fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}
Action
Update ticketUpdate fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}
Trigger
New GroupTriggers when a new group is created.
Trigger
New SubscriberTriggers when a new subscriber is added.
Trigger
New Unsubscriber From GroupTriggers when a subscriber is removed from a group.
Trigger
Updated SubscriberTriggers when a subscriber is updated.
Action
Add groupCreate a new subscriber group. Endpoint: POST /v2/groups
Action
Add Subscriber to GroupAdds a subscriber to a group.
Action
Add / Update SubscriberAdds a new subscriber. If subscriber with the same email exists, updates the subscriber's data.
Action
Create CampaignCreates a draft campaign
Action
Get campaignRetrieve details of a single campaign by campaign id. Endpoint: GET /v2/campaigns/{campaign_id}
Action
Get subscriberRetrieve a single subscriber's data by email or subscriber id. Endpoint: GET /v2/subscribers/{subscriber_id}
Action
List groupsList all subscriber groups on the account. Endpoint: GET /v2/groups
Action
List subscribersList all subscribers on the account, paginated. Endpoint: GET /v2/subscribers
Action
Remove Subscriber From GroupRemoves a subscriber from a group.
Action
Unsubscribe EmailUnsubscribes an email address.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
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