Integration

Connect Gorgias to Porsline

When something happens in Gorgias, your agent does the next thing in Porsline. Describe it in plain language and the automation is built, tested on every branch and kept running.

Gorgias2 triggersGorgias13 actionsPorsline8 actions

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What do you want Gorgias and Porsline to do together?

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Everything your agent can do with Gorgias and Porsline

Triggers and actions 2 triggers · 21 actions

Trigger
New ticket
Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.
Trigger
New ticket message
Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.
Action
Add customer
Create a new customer profile. POST https://{domain}.gorgias.com/api/customers
Action
Add tag to ticket
Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array
Action
Create Ticket
Creates a ticket
Action
Create Ticket Message
Creates a Ticket Message in an existing ticket
Action
Delete ticket
Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}
Action
Find customers by email
Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers
Action
Get customer
Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}
Action
Get ticket
Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}
Action
Get Ticket Message
Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.
Action
List ticket messages
List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages
Action
List tickets
List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets
Action
Update customer
Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}
Action
Update ticket
Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}
Action
Add folder
Create a new folder to organize surveys. POST /api/folders/
Action
Add notification
Create a new notification for a survey. POST /api/v2/surveys/{survey_id}/notifications/
Action
Add question
Create a new question on a survey. POST /api/v2/surveys/{survey_id}/questions/
Action
Delete folder
Delete a folder. DELETE /api/folders/{folder_id}/
Action
Delete survey
Delete a survey. DELETE /api/v2/surveys/{survey_id}/
Action
Update folder
Partially update an existing folder. PATCH /api/folders/{folder_id}/
Action
Update notification
Partially update a survey notification. PATCH /api/v2/surveys/{survey_id}/notifications/{pk}/
Action
Update question
Partially update an existing survey question. PATCH /api/v2/surveys/{survey_id}/questions/{id}/

Each app on its own

The other way round: Porsline to Gorgias